Service Assistant

Adil Mansour

Doha, Qatar

E-mail: ******.*******@*****.***

Mobile: +974-********

Date of Birth: 18th February 1993

Place of Birth: Casablanca, Morocco

Languages: Arabic, English, French

Experience

Qatar Airways, Doha

Cabin Attendant -F2 (economy class)

June2014 –February 2017

Cabin Attendant-F1 (First and Business class)

March2017 – January 2021

• To serve food & beverage to our high profile customers in Five Star way and make them comfortable as well as meet their needs .

• To operate VIP and private flights and make sure all our VIP customers are well treated and happy about everything.

• To make sure all our customers are safe at all times and briefed about safety information such as (exits, safety card, etc) and also following safety and security procedures of the company.

• To do service recovery if needed and keep my supervisors informed all the time. Grand Hyatt Dubai, UAE

Food and Beverage – Team Leader in Al Manzil, a new residential - style multi-event venue. January 2013 – June 2014

• Responsible for managing different types of events like meetings, weddings, parties, Coffee breaks, working lunch, VIP dinner functions and cocktail reception.

• Taking briefings and allocating the new and casual staff supervise and check their work and correct and assist them whenever required.

• Supervising and doing different kinds of event room set-ups and service.

• Development of the team by means of training and assisting the assistant manager in administrative matters.

Grand Hyatt Dubai, UAE

Food & Beverage – Banquet waiter and bartender

April 2012 – January 2013

• To serve food & beverage to guests and report guest complaints to supervisors.

• To perform opening and closing procedures and to do setup for functions and buffet.

• To order beverage for bar, do bar setup for functions and serve beverage to guests

• To do monthly inventory while maintaining zero variation Dar Al Fawakih, Rabat, Morocco

Food & Beverage –Trainee as order taker and waiter, February 2011 – May 2011

• Take order on the phone from guests for delivery or pick up and make sure it’s ready on time.

• Greet the guest with a smile and in a courteous manner.

• Assist and escort guest to their preferred table.

• Preparing table setup such as (cutlery, glasses, napkin etc) .

• As a waiter I am always attentive in the needs of the guests. Education and Trainings

• Certificate : Elite A380 Training (to serve onboard A380 First class and lounge)

• Certificate :WSET level 1 award in wine(certified by international wine and spirit centre in London )

• Trained and certified for the Customer First Workshop

• Certificate :Premium Service Excellence Program

• Qatari Car Driver license as well as motor bike license (international)

• Certificate :Reception, Restaurant and Sales in Dubai School

• Certified for English For hotel industry by School of Hospitality,UAE Interests

• Swimming, playing and watching Football t, listening to music and cooking. Career plans

• To develop within the customer service Industry

References

Available upon request

Adil Mansour

Contact this candidate