Engineer Manager

OYEDELE AJISOMO

**** ********* *****, *********, *****, 76063

Mobile: - +1-682-***-****

Email: adjen2@r.postjobfree.com Skype/TEAMS ID: deleajisomo Page 1

SUMMARY:

Detail and result oriented Information Technology Specialist. I support a broad range of technology including desktops, laptops, mobile devices, network infrastructure, multiple software systems ranging from Microsoft products to customized systems and data center. In addition to triage and resolution, I am also involved in the purchase, setup, configuration and maintenance of IT Infrastructure. I am an Industry Certified Technical Trainer with outstanding customer service. CERTIFICATIONS:

• Microsoft Certified Systems Engineer (MCSE); Microsoft Certified Trainer (MCT) - Legacy

• Certified IBM Lotus Notes Domino Administrator and Trainer

• CompTIA Certified Technical Trainer (CTT+)

• Master Certified Novell Engineer (MCNE); Certified Novell Instructor (CNI) - Legacy

• Certified SonicWALL System Administrator (CSSA); Certified SonicWALL Trainer (CST)

• CyberArk Certified Trustee (Cyber Security Level 1) EDUCATION:

• Master of Science Degree – Computer Science – Clark Atlanta University, Atlanta, GA.

• Bachelor of Science Degree – Computer Science – Clark Atlanta University, Atlanta, GA. SKILLS:

• Microsoft Windows Server 2003, 2008R2, 2012R2 and 2016

• Microsoft Outlook Client and Exchange Server

• Microsoft Azure Active Directory (AZURE AD)

• Microsoft Office 365

• Microsoft Teams

• TCP/IP, DNS, WINS and DHCP and the OSI Layer

• Microsoft Windows 7and 10

• Linux Server and Linux Network Services (DNS, SAMBA, LDAP, Proxy, FTP, SSH)

• Security Management

• Relational Database Management Systems (SQL) Experience

• SonicWALL Firewall configuration and management

• Sophos Endpoint, Norton, McAfee, AVG, AVAST Antivirus Protection Software

• Imaging and deployment of desktops and Laptops using Symantec Ghost, Microsoft MDT/WDI

• Remote Management with TeamViewer

EXPERIENCE

UNITEK GLOBAL SERVICES, IRVING, TEXAS AUGUST 2017 – PRESENT TECHNICAL SUPPORT ANALYST

• Monitor ticketing and problem resolution system for trends.

• Support Microsoft Windows Server 2012R2, 2016 and Office 365.

• Research, determine and resolve issues related to Microsoft Windows servers MS Exchange Servers, Active Directory, DNS, DHCP, WINS, TCP/IP, and Office 365 applications.

• Manage AD groups, user permissions in Active Directory.

• Configure and manage IP networks, Cisco Meraki, VPN and SonicWall devices and Network Printers. OYEDELE AJISOMO

1441 Ravenwood Drive, Mansfield, Texas, 76063

Mobile: - +1-682-***-****

Email: adjen2@r.postjobfree.com Skype/TEAMS ID: deleajisomo Page 2

• Install and maintain software and hardware, controlling current versions in use and future releases of application software, and documenting the physical configuration of the system.

• Optimize the functionality of networks and systems using performance tuning tools and techniques.

• Diagnose and recover failed systems using systems diagnosis tools and fault identification techniques.

• Install new products or equipment, resolve installation problems, identify and mitigate security vulnerabilities and risks, and maintain server integrity and availability.

• Initiate corrective or preventive actions, such as increasing disk or memory capacity to improve system performance.

• Research and troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities.

• Review, validate, and standardize problem resolutions for inclusion in the problem resolution database.

• Resolve most complex customer problems by sometimes reimaging customer computers.

• Recommend technological and procedural solutions to improve operational efficiency.

• Analyse requests for new applications, perform feasibility studies of proposals, considering costs and benefits.

• Configure, install and maintain user desktops, laptops, mobile users and network printers.

• Provide Project Management.

• Provide technical solutions and escalate support of complex technical issues with product vendors

• Provide end-to-end problem ownership to resolution via phone, email and remote connection.

• Train new hires.

MICROBYTE INTERNATIONAL, INC. NAPERVILLE, IL MARCH 2007 – NOVEMBER 2016 SENIOR SYSTEMS ADMINISTRATOR/ IT TRAINING MANAGER

• Directed the day-to-day operation and tasks of Technical Analysts, Systems Engineer, Technical Trainers and staff.

• Responsible for System Installation and Administration of Microsoft Windows Server 2008R2, 2012R2, MS Exchange Server and IBM Lotus Domino Servers.

• Provided support for production system including system security.

• Mentored and provided training to junior technical personnel

• Resolved customer issues via phone, customer site and remote connection.

• Created and managed groups, users and permissions in Lotus Domino servers

• Responsible for Server and client maintenance when require.

• Responsible for Archiving and Disaster Recovery

• Installed, configured and managed Linux Network Services like DNS, SAMBA, LDAP, Proxy, FTP, SSH, Apache based web servers

• Worked with Network Engineers in configuring and managing IP networks

• Established and managed the company’s Certified Partner Status, Authorized Training Center, with Microsoft, IBM, SonicWALL, Novell and CompTIA, Pearson VUE and Prometric examination center.

• Provided Project Management and work with Clients’ PMO

• Provided general management and developed new business leads OYEDELE AJISOMO

1441 Ravenwood Drive, Mansfield, Texas, 76063

Mobile: - +1-682-***-****

Email: adjen2@r.postjobfree.com Skype/TEAMS ID: deleajisomo Page 3

OPENSOLUTION, INC. NAPERVILLE, IL AUGUST 1995–FEBRUARY 2007 INDEPENDENT CONSULTANT AND TRAINER

• Consulted for several organizations on IT Security, Networking and Client-Server Technologies

• Provided Novell Certified Training and Consultation through Authorized organizations.

• Provided Microsoft Certified Training and consultations in many Authorized Training Centres.

• Provided Project Management for several organizations.

• Provided CompTIA (A+, Server+, Network+, Security+, Project+) Certification Training MORAINE VALLEY COMMUNITY COLLEGE, PALOS HILL, IL AUGUST 1992–JULY 1995 COMPUTER SCIENCE INSTRUCTOR (FULL -TIME FACULTY)

• Provided formal classroom training for both Credit and Non-Credit Courses in Computer Science and interacted with students of different backgrounds.

• Served on the College Technology Advisory Committee

• Provided Technical Seminars and Workshops for faculty and staff for professional development.

• Developed and distributed Syllabus for student.

• Developed and implemented programs with several Corporations that resulted in academic grant.

• Provided student advisement and registration.

BP OIL CORPORATION, CHICAGO, IL JANUARY 1990 – JULY 1992 PROGRAMMER ANALYST

• Worked in the System Development group as Programmer Analyst on several projects.

• Provided support and enhancements for BP Oil Corporation applications and servers

• Developed Disaster Recovery Plans for various systems

• Served as Project Manager for Offsite Tape Management System group

• Established Local Area Network (LAN) environment for the development of BP Oil Computer Security Administration System and served as the LAN Administrator.

• Trained End-Users

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