Social Media Manager
Resume:
Michael Hatcher
SKILLED MANAGER / SALES & CUSTOMER SERVICE FOCUSED INDIVIDUAL
Chicago, IL 60615
************@*****.***
• Successfully managed varied businesses (including sales and operations) with responsibility of bottom-line results.
• Other skills include (but are not limited to) the following:
• Open-minded, adapt easily to change, very quickly master new methods and procedures.
• Successful in local and district level sales and customer service skills and experience.
• Proven ability in motivating a staff and earning their full cooperation and respect.
• Ability to wear many different hats in diversified environments. Willing to relocate to: Chicago, IL - -
Authorized to work in the US for any employer
Work Experience
Dispensary Agent
Natures Care - Chicago, IL
September 2020 to Present
• Maintain Steady Flow of sales. Demonstrate top-notch customer service. Manage reception, cash wrap and fulfillment.
• Help patients make the right choices by knowing how the different methods of cannabis affect patients differently
• Suggesting dosage starting points for new patients
• Correct cash handling
• Verification of proper paperwork, documentation and ID for patients
• Accurate use of the Point of Sale (POS) system; timely data entry of patient profiles in both the POS system and the state's electronic verification system
• Maintenance of hard copy files (when required)
• Assist in verifying the accuracy of orders when being delivered
• Ensure security measures and safety compliance for the store
• Maintain an organized and clean store
• Manage the visitor log
• Reporting of employee issues or patient situations
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints. Warehouse Associate
Amazon - Orlando, FL
October 2016 to October 2020
• Sort, scan, stack packages on pallets
• Get customer orders ready for delivery
• Use technology like scanners, computers, and handheld printers
• Additional duties as needed
Store Manager
Jimmy Jazz - Daytona Beach, FL
March 2016 to January 2019
• Managed retail store, provided customer service and sales, supervised 12-15 individuals. Assistant Manager
Finish Line - Augusta, GA
November 2011 to January 2016
• Reported directly to the District Manager. Managed and ran the entire store.
• Handled and accounted for all cash handling, balancing, and reporting.
• Recruited, trained, and supervised approximately 40 individuals in a one-year period in a very difficult retail market.
• Maintained a profit-making business.
• Selected, purchased, priced, merchandised, maintained inventory/and reporting of goods sold in this variety store.
• Provided total staff administration including establishing/maintaining appropriate pay scales and employee benefits.
Education
Bachelor's in Business Marketing
Bethune-Cookman University - Daytona Beach, FL
January 2016 to May 2020
Skills
• Microsoft Office, (10+ years)
• Retail Management
• Customer Service
• Microsoft Word (10+ years)
• Retail Sales (8 years)
• Store Management Experience (6 years)
• Management Experience (6 years)
• Management (6 years)
• Leadership Experience (6 years)
• Management (6 years)
• Marketing (4 years)
• Social Media Marketing (3 years)
• Marketing (3 years)
• Social Media Management
• Problem Resolution (9 years)
• Critical Thinking (9 years)
• Flexibility (10+ years)
• Communication (10+ years)
• Teamwork (10+ years)
• Organization (10+ years)
• Creativity (10+ years)
• Emotional Intelligence (10+ years)
Certifications and Licenses
Driver's License
Forklift Certification
Assessments
Social Media — Highly Proficient
June 2020
Creating content, communicating online, and building a brand's reputation. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• An entrepreneurial mentality and a creative approach to problem-solving
• Strong cross-organizational negotiating and influencing skills with the ability to sell an idea
• Forward thinking
• Ability to manage through ambiguity
• Demonstrated ability to prioritize initiatives
• Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research
• Ability to build collaborative relationships remotely and cross-functionally to influence strategy and decisions
• Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information
• Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
• A growth mentality that fuels your desire to constantly learn and improve
• Excellent written and verbal communication
• Detail oriented and able to manage multiple projects simultaneously
• Experience working with Design and Product teams
• Highly interested in new and experimental methodologies
Contact this candidate