LISA MARIE STEPP

** ****** *** *****, **** STEWART, GA 31315, 315-***-****,adjely@r.postjobfree.com

OBJECTIVE

I intend to fulfill a long career within a reliable productive company

EXPERIENCE

09/01/2018 To Preset Lowes Hinesville, GA

CUSTOMER SERVICE ASSOCIATE

Assisting customers with their daily purchases

Answering customer questions on products in person/over the phone

Down-stocking merchandise

Assisting customers with online ordering

Opening shift IRPs (restocking products on shelves/displays

Closing shift: zoning shelves and maintenance

Operate various power equipment, hand tools (pallet jacks, rolling stair cases) and ladders to ensure shelves are stocked daily

01/09/2017 To 08/01/2018 Radisson Hotel Niagara Falls-Grand Island Grand Island, NY

NIGHT AUDITOR / ASSISTANT FRONT OFFICE MANAGER

M3 Accounting (Data entry)

Inputting accounts payable in M3 (Data entry)

Printing & Filing end of shift/day reports

Making and confirming reservations

Presenting statements to and collecting payments from departing guest.

Providing outstanding customer service

Maintaining overall guest satisfaction

Operating general office equipment (fax,printers, ect )

Counting cash drops, preparing cash drops form for Manager

08/2016 To 01/01/2017 Barton Hill Hotel & Spa Lewiston, NY

FRONT DESK ASSOCIATE / NIGHT AUDITOR

M3 Accounting (Data entry)

Inputting accounts payable in M3 (Data entry)

Printing & Filing end of shift/day reports

Making and confirming reservations

Presenting statements to and collecting payments from departing guest.

Providing outstanding customer service

Maintaining overall guest satisfaction

Operating general office equipment (fax,printers, ect )

Counting cash drops, preparing cash drops form for Manager

09/2015 To 08/2016 Spring Hill Suites by Marriot Buffalo, NY

FRONT DESK ASSOCIATE

Accommodate hotel patrons by registering and assigning rooms to guest.

Making and issuing key cards

Transmitting and receiving messages

Keeping records of occupied rooms and guests’ accounts

Making and confirming reservations

Presenting statements to and collecting payments from departing guest.

Providing outstanding customer service

Maintaining overall guest satisfaction

Operating general office equipment

Responsible for the overall cleanliness and professional presentation

of the front desk at all times

10/01/2014 To 12/21/2015 Kmart/Sears Watertown, NY

SEASONAL APPAREL ASSOCIATE

Provide customer service

Restocking clothing racks

Straightening shelves/clothing racks of unorganized items

Replacing unwanted items onto shelves

Cashing out customers

Greeting customers

7/1/2013 TO 9/1/2013

Aakron Rule

Akron, NY

MACHINE OPERATOR

Prepping silks screens for print

Prepping ink for print

Counting product for print

Running machine for printing process, scoping product for any misprinting

Packaging product for shipping

EDUCATION

2006-2007

Baker College

Muskegon,MI

Majored in Psychology

PROFESSIONAL REFERENCES

Paul Williamson Springhill Suites 203-***-****

Allen Moses Kmart 315-***-****

Dustin Gale Radisson Niagara 716-***-****

Steve Fuchs Radisson Niagara 585-***-****

PERSONAL REFERENCES

Alayna Rupal Akron Rule 585-***-****

Rebecca Bell Olive Garden 907-***-****

Artemis Zhu Radisson Niagara 702-***-****

Karen Hawley Olive Garden 619-***-****

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