LISA MARIE STEPP
** ****** *** *****, **** STEWART, GA 31315, 315-***-****,*******************@*****.***
OBJECTIVE
I intend to fulfill a long career within a reliable productive company
EXPERIENCE
09/01/2018 To Preset Lowes Hinesville, GA
CUSTOMER SERVICE ASSOCIATE
Assisting customers with their daily purchases
Answering customer questions on products in person/over the phone
Down-stocking merchandise
Assisting customers with online ordering
Opening shift IRPs (restocking products on shelves/displays
Closing shift: zoning shelves and maintenance
Operate various power equipment, hand tools (pallet jacks, rolling stair cases) and ladders to ensure shelves are stocked daily
01/09/2017 To 08/01/2018 Radisson Hotel Niagara Falls-Grand Island Grand Island, NY
NIGHT AUDITOR / ASSISTANT FRONT OFFICE MANAGER
M3 Accounting (Data entry)
Inputting accounts payable in M3 (Data entry)
Printing & Filing end of shift/day reports
Making and confirming reservations
Presenting statements to and collecting payments from departing guest.
Providing outstanding customer service
Maintaining overall guest satisfaction
Operating general office equipment (fax,printers, ect )
Counting cash drops, preparing cash drops form for Manager
08/2016 To 01/01/2017 Barton Hill Hotel & Spa Lewiston, NY
FRONT DESK ASSOCIATE / NIGHT AUDITOR
M3 Accounting (Data entry)
Inputting accounts payable in M3 (Data entry)
Printing & Filing end of shift/day reports
Making and confirming reservations
Presenting statements to and collecting payments from departing guest.
Providing outstanding customer service
Maintaining overall guest satisfaction
Operating general office equipment (fax,printers, ect )
Counting cash drops, preparing cash drops form for Manager
09/2015 To 08/2016 Spring Hill Suites by Marriot Buffalo, NY
FRONT DESK ASSOCIATE
Accommodate hotel patrons by registering and assigning rooms to guest.
Making and issuing key cards
Transmitting and receiving messages
Keeping records of occupied rooms and guests’ accounts
Making and confirming reservations
Presenting statements to and collecting payments from departing guest.
Providing outstanding customer service
Maintaining overall guest satisfaction
Operating general office equipment
Responsible for the overall cleanliness and professional presentation
of the front desk at all times
10/01/2014 To 12/21/2015 Kmart/Sears Watertown, NY
SEASONAL APPAREL ASSOCIATE
Provide customer service
Restocking clothing racks
Straightening shelves/clothing racks of unorganized items
Replacing unwanted items onto shelves
Cashing out customers
Greeting customers
7/1/2013 TO 9/1/2013
Aakron Rule
Akron, NY
MACHINE OPERATOR
Prepping silks screens for print
Prepping ink for print
Counting product for print
Running machine for printing process, scoping product for any misprinting
Packaging product for shipping
EDUCATION
2006-2007
Baker College
Muskegon,MI
Majored in Psychology
PROFESSIONAL REFERENCES
Paul Williamson Springhill Suites 203-***-****
Allen Moses Kmart 315-***-****
Dustin Gale Radisson Niagara 716-***-****
Steve Fuchs Radisson Niagara 585-***-****
PERSONAL REFERENCES
Alayna Rupal Akron Rule 585-***-****
Rebecca Bell Olive Garden 907-***-****
Artemis Zhu Radisson Niagara 702-***-****
Karen Hawley Olive Garden 619-***-****