Manager Store

Tara Hakenson

Woodbridge, Va. ***** 703-***-**** ************@*****.***

Objective

Seeking a professional career to utilize my customer service, multi-tasking, organization, and leadership skills. I am a quick learner who takes initiative and pride in my work.

Education

BACHELOR’S IN BUSINESS ADMINISTRATION

ANTICIPATED JUNE 2022 LIBERTY UNIVERSITY, LYNCHBURG, VA

·Currently enrolled in full-time online classes with 73 credit hours and GPA of 3.86

·Organizations: National Honor Society, Currently on Dean’s list

·Computer Skills: Microsoft Office, Excel, PowerPoint

ADVANCED DIPLOMA JUNE 1999 GAR-FIELD HIGH SCHOOL

·Organizations: National Honor Society

Skills & Abilities

LEADERSHIP

·Managed 4-15 employees at a time, opened and operated three new locations.

·Write schedules, perform inventories, submit daily reports, orders, payroll, and budgets.

·Consistently in Top 10 of division on productivity, inventory and mystery shops while managing store.

·Lead by example, putting forth 100% effort in all that I do.

·Accomplishing personal company goals and then helping others find ways to succeed.

·Excel in analytical skills.

COMMUNICATION

·Conduct meetings to encourage, retrain and reinforce team mentality.

·Developed and delivered Introduction to Aldi Presentation on PowerPoint weekly to all new hires.

·Working with others through virtual team projects to accomplish united goal.

·Excel in written and oral communication.

CUSTOMER SERVICE

·Understand the importance of the customer to the business

·Strive to leave every customer satisfied

· Excel at training others to give the same customer experience.

· Excel in interpersonal skills.

Experience

SHIFT MANAGER ALDI MARCH 2020 TO CURRENT

·Leading team in daily operations

·90% of job is customer service

·Resolving customer issues. Planning, prioritizing, and delegating daily tasks. Problem solving.

TRAINING CENTER CAPTAIN ALDI SEPTEMBER 2017 TO MARCH 2020

· Trainer for all new hires in the division, trained over 500 employees, including District Managers, Store Managers and Associates.

· Developed and implemented training outline and set up of current training center.

STORE MANAGER ALDI DECEMBER 2002 TO SEPTEMBER 2017

· Carried out daily operations of store management.

· Hiring, evaluating, training and coaching staff on position

CLAIMS REPRESENTATIVE AHC SEPTEMBER 2001 TO OCTOBER 2002

·Handled collections of Workers Compensation claims.

·Contacted insurance companies or patients to obtain payment on outstanding claims.

CIRCULATION OFFICE MANAGER POTOMAC NEWS SEPT1998 TO AUGUST 2002

·Supervised overall operations of Circulation Department to include customer service department

·Provided database administration for GEAC media systems.

·Hired as a customer service representative to answer phones, assist with customer issues, and provide retention services.

·Promoted to Circulation Office Manager within three months. Duties included customer billing, clean-up of GEAC database, processing daily press runs, coordinating with press room to ensure accuracy of daily counts, working with Postal Service for mailed subscriptions and zoning within zip codes.

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