Resume

Operation, MIS, CRM, data entry

Location:

Noida, Uttar Pradesh, India

Posted:

January 13, 2021

Contact this candidate

Resume:

Veenit Kumar Singh

Hand phone - +91-828******* Email – adjek3@r.postjobfree.com

CAREER OUTLINE

7+ years of Insightful experience in I.T services and real estate with exposure to cross functional roles like Operations Management, Project Management, Requirement Gathering, MIS, Customer Relationship Management, Process Management, Resource management, Data Analysis and Service Delivery.

CAREER HIGHLIGHTS

GENIUS Consultant Ltd

DESIGNATION: System Engineer

ROLE: IT Manager

Period: Jan 2012 to Jun 2013

Client: Tata Consultancy Services

CORE Integra Consultant Ltd

DESIGNATION: Engineer

ROLE: City Head

Period: Jul 2013 to Nov 2015

Client: Tata Consultancy Services

TATA CONSULTANCY SERVICES

DESIGNATION: Officer

ROLE: OPERATIONS LEAD & Project Manager,

Period: Nov 2015 to Mar 2018

Client: IIT Delhi, UPSC, IBPS, UPPCL etc

Panchsheel Buildtech PVT LTD

DESIGNATION: General Manager

Period: Jan 2019 to Feb 2020

SKILL SET

OPERATIONAL MANAGEMENT

TEAM MANAGEMENT & MENTORING

MIS

PROCESS MANAGEMENT

DATA ANALYSIS

SERVICE DELIVERY

PROJECT MANAGEMENT

BUSINESS ANALYSIS

KEY RESPONSIBILITIES AS A General Manager

Overseeing daily business operations.

Developing and implementing growth strategies.

Training low-level managers and staff.

Evaluating performance and productivity.

Researching and identifying growth opportunities.

Coordinate maintenance worker efforts to make sure employer property like buildings and grounds are kept up

Identify areas for improvement and assign workers to take care of issues

Develop maintenance schedules and enforce them among maintenance staff

Respond to emergency calls for maintenance

Manage the set up and take down of different events

Perform troubleshooting to solve minor repair issues

Communicate plans for upper level improvements to maintenance worker staff

Contact and schedule repairmen and extra help as needed

Perform administrative tasks as required

Delegate tasks to meet maintenance schedule and satisfy employer needs.

Handling daily reporting of Housekeeping, Security, and Parking.

Vender Management.

Tracking of AMC.

KEY RESPONSIBILITIES AS AN OPERATIONS LEAD AT TATA CONSULTANCY SERVICES

Business Requirement Gathering.

Managing end to end project deliveries for a business product on Cloud Computing.

Handling teams spread across geographies as Project SPOC, delivering real time and zero defect tolerance I.T Operations.

Framing work direction & plan for Project Delivery, preparing & presenting various weekly, monthly MIS reports pertaining to productivity metrics.

Providing value added solution services by program reviews, monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution experience.

Mapping and identifying improvement areas & implementing measures to maximize customer satisfaction level.

Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations..

Root Cause Analysis.

Conducting internal process audits & process reviews for ensuring strict adherence to the processes parameters system as per defined guidelines as a Zonal Process Excellence Lead.

Providing training & quality induction to new hires as and when required.

Provide actionable data, action plans and work breakdown structures to various teams as and when needed.

Analysis, designs actionable plans to enhance performance.

Internal compliance audit.

Participation in team Huddles & Providing briefing on Quality status of the process.

Monitoring and assessing the Project Deliveries and providing support to stakeholders spread across. PAN India (National Model).

Worked as City Head as well as Project Spoc for Multiple high stake project such as CAT, IIT-Gate, AIIMS,CBSE-JEE,UPPCL,SBI, RBI which involved intense planning and organization for successful execution of digital assessment.

I have also been part of the City Command Center which involved handling issues and updating the Center Command Center.

Veenit Kumar Singh

Hand phone - +91-828******* Email – adjek3@r.postjobfree.com

KEY RESPONSIBILITIES AS A P.M.O AT TATA CONSULTANCY SERVICES

Support project control and administration activities performed by the program manager.

Define overall program governance requirements, such as Issue and Risk Management, Change Control, Financial reporting, Resource Management, Program Quality and Communications.

Support financial analysis and the preparation of project financial summary reports.

Perform and monitor TCS internal financial processes which include invoicing, forecasting/budgeting, pricing and variance analysis.

Provide value-added financial management analysis to client engagement teams to maximize the profitability of engagements.

Overseeing the creation and maintenance of program dashboards and other reporting requirements.

Work-plan management and control using standard project management tools.

Basic data analysis, metrics, earned value and productivity analysis.

Assist project teams to mobilize quickly and consistently by gathering and interpreting client PMO requirements and tailoring documents as required (approaches, plans, job aids).

Bring together various capabilities into a single team by coordinating with Quality Process Improvement Liaisons, providing guidance on corporate functions (Client Financial Management and contract management) and mobilizing off-site.

Identify suitable supply to fulfill the demand in the program workforce.

End to end delivery.

PROJECTS UNDERTAKEN in IT sector

Managed I.T Operations for various prestigious examinations on Computer Based Test mode under Assessment Life Cycle Model of a Cloud based online test taking system.

Organizing industrial visits, internships and guest lectures for information technology students from business partner colleges, as a part of a inter-organizational relationship program to bolster relationships within business community.

PROFESSIONAL ACHIEVEMENTS

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