Daniel Alcantar

281-***-****

adjejf@r.postjobfree.com

Objective

Experienced Support Analyst Support Technician seeking to expand career within Information Technology. Honors student, Network Engineering Program, in search of Information Technology Specialist position.

Profile

Technical professional with more than eight years of providing excellent customer service, hands-on skill and knowledge of various server and PC-based operating systems, network operations support, and software applications. Diagnose and troubleshoot PC and basic network problems. An effective communicator with team, solid professional abilities, a strong work ethic and a commitment to excellence. Flexible and versatile, able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Works well on individual and team environments and needs little supervision.

Technical Skills/Knowledge

Operating Systems: Windows XP, 7, 8, 10, Server 2008 & 20012, Cisco IOS

Hardware: Hard Drives, printers, scanners, fax/modems, CD-ROMs, hubs, NIC cards, routers and switches, PC repair and upgrades, Servers

Software: Microsoft Office, including Excel, Work, PowerPoint

Personal Strengths: Customer relations/Service, Laser-sharp focus, Excellent verbal and written communication abilities, Extremely quick learner, Extremely professional, Highly adaptable, Works well with others in a diplomatic fashion, Eager to learn new skills and networking concepts

Bilingual: Spanish

Google Play developer: https://play.google.com/store/apps/developer?id=DanMcBobster

Education

DeVry University (2014 – 2016)

Earned Associates degree Associates degree in Network Systems/Cisco Network Systems Administration and graduated with a GPA of 3.4 / Dean’s List for every semester

Community College of the Air Force (December 2009 – March 2012)

Financial Management (36 credits earned)

Completed Technical Program with award in Academic Achievement

Daniel Alcantar

281-***-****

adjejf@r.postjobfree.com

IT Related Coursework

Cisco Networks - Introduction to Networking

Introduction to Engineering Technology and Information Science

Cisco Networks - Introduction to Routing

Principles of Information Systems Security

Cisco Networks - Introduction to Routing and Switching

Introduction to Scripting and Database Management

Cisco Networks - Introduction to WAN Technology

PC Hardware and Software

Education Based Experience

Network topologies (Logical and physical)

LANs/WANs (Ethernet),

TCP/IP protocol (IPv4 & IPv6) & IP address space management using subnetting

Routing protocols (RIP, EIGRP, OSPF, static & dynamic routing)

Basic knowledge of QoS, IPSec, and VPN technologies

Have physically and virtually configured networks

Application of configuration changes to network devices

Network monitoring and diagnosis of network system failures

Computer hardware and software

Professional Experience

MedData

Support Analyst I (Feb 2014 – October 2020)

Assisted development with the creation of a new proprietary program.

Entry level C# work experience, has checked in changes to a production server

Used SQL and Excel to create, manage, and alter reports on the server

Managed and provided developer support to current proprietary programs

Managed various report servers

Provided tier 3 support to helpdesk by altering back end user data using SQL due to onboarding errors, troubleshooting proprietary programs, and restarting frozen services on various servers

Regularly worked with executive, manager, and team leads to provide or update permissions on proprietary programs, provide requested reports, and forwarded quality of life enhancement suggestions to developers using JIRA

Worked with executive and manager on setting on meeting target dates for completion of new a proprietary program

Created, provided, and managed test cases for developers and user manager use for a new proprietary program

Xerox Corporation

Customer Account Manager (Aug 2012 –Jan 2014)

Provide technical support for Verizon customer cellular phones, tablets, and Wi-Fi hotspots

United States Air Force

Financial Systems Service Specialist (Oct 2009 – Apr 2012)

Configure and maintain network shared drives for department finance systems

Configure and maintain printers on department finance systems network

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