Support Analyst

Gretchen Rogers

Certified Epic Clindoc Trainer

Atlanta, GA 954-***-**** ****************@*****.***

Consultant Introduction

Certified Epic Clindoc Trainer looking to expand my role and knowledge in the health care industry while advancing in Health Information and Project Management. Certified in Epic and Certified in Cerner.

Experience

Grady Memorial Hospital Atlanta,GA

Ceritified Clindoc Trainer June 2018- Present Conduct training classes for all roles documenting with Clindoc module, develop curriculum for training classes, build training environment and training patients for Clindoc module, create tip sheets and lesson plans for Clinical Documentation module.

Medical Center Health System Odessa, TX Cerner Go-Live Support April 2018-April 2018 CPOE, CareNet, PowerChart, Capacity Management: ATE support for Physicians, Nurses and Support Staff, troubleshoot issues and escalated problems to command center, helped with understanding of current workflow.

Riverside Health Williamsburg, VA Epic Ambulatory Trainer and Go-live Support March 2018-March 2018 Ambulatory Clinic: Trainer for SU, Physicians and Clinical Support, Created curriculum based on clinic current department workflow, Created Quick Reference Guides, Created class exercises for 100, 200, and 300 level classes, ATE Support

Medstar Health Georgetown, DC Cerner Trainer and Go-Live Support November 2017-December 2017 Ambulatory Clinic: Trainer for SU, Physicians and Clinical Support, Created curriculum based on clinic current department workflow, Created Quick Reference Guides, ATE Support

Roper St. Francis Charleston, SC Cerner Go-Live Support October 2017-November 2017 CPOE, CareNet, PowerChart, Capacity Management: worked with end-user physicians, nurses and staff, troubleshoot issues and escalated problems to command center, helped with understanding of current workflow.

HonorHealth Scottsdale, AZ Epic Trainer and Go-Live Support September 2017-October2017 ASAP and ADT: Trainer for SU, Physicians and Clinical Support, Created curriculum based on clinic current department workflow, Created Quick Reference Guides, ATE Support

Wakefield Hospital Wakefield, NY Epic Go-Live Support June 2017-June2017 ASAP, ADT: worked with end-user physicians, nurses and staff, troubleshoot issues and escalated problems to command center, helped with understanding of current workflow.

White Plains Hospital White Plains, NY

Epic Support Analyst/Trainer May 2017 – June 2017

Cadence, Ambulatory, Dragon: Trainer for SU, Physicians, Nurses and Support Staff, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center,

Elmhurst Hospital Queens, NY

Epic Support Analyst/Trainer March 2017 – April 2017

ASAP and ADT: Trainer for SU, Physicians, Nurses and Support Staff, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

MD Anderson Cancer Center Houston, TX

Epic Support Analyst/Trainer February 2017 – March 2017

Clindoc, Cadence: Trainer for SU, Physicians, Nurses and Support Staff, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to command center

North Vista Hospital Las Vegas, NV

Epic Support Analyst/Trainer January 2017– February 2017

ASAP and ADT: Trainer for SU, Physicians, Nurses and Support Staff, Troubleshoot issues and escalated problems to Command Center

Montefiore Medical Center Bronx, NY

Epic Ambulatory Support Analyst/Trainer October 2016 – November 2016

Ambulatory, Cadence, Dragon: Trainer for Physicians, Nurses and Support Staff, Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

Lehigh Valley Hospital Allentown, PA

Epic Support Analyst/Trainer July 2016 – August 2016

Clindoc, ASAP, Ambulatory, ADT: Trainer for Physicians, Nurses and Support Staff, Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

Fallbrook Hospital Fallbrook, CA

Medhost Support Analyst/Trainer July 2016 – August 2016

CPOE, Clinical View, Patient Care, eMar: Trainer for Physicians, Nurses and Support Staff,

Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

Mimbres Memorial Hospital Deming, NM

Medhost Support Analyst/Trainer July 2016 – July 2016

CPOE, Clinical View, Patient Care, eMar: Trainer for Physicians, Nurses and Support Staff, Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

Via Christie Behavioral Health Wichita, KS

Cerner Support Analyst/Trainer June 2016 – July 2016

Powerchart, CPOE, Firstnet, Carenet: Trainer for Physicians, Nurses and Support Staff, Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

Miami Jackson Memorial Miami, FL

Cerner Support Analyst/Trainer June 2016 – June 2016

Powerchart, CPOE, Firstnet, Carenet: Trainer for Physicians, Nurses and Support Staff, Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

College Station Medical College Station, TX

Medhost Support Analyst/Trainer May 2016 – June 2016

CPOE, Clinical View, Patient Care, eMar, ePrescribe, MedMgt: Trainer for Physicians, Nurses and Support Staff, Created Curriculum and Quick Reference Guides, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to Command Center

Chesterfield Medical Center Cheraw, SC

Medhost Support Analyst/Trainer April 2016 – May 2016

CPOE, Clinical View, Patient Care, eMar, ePrescribe, MedMgt: Trainer for Physicians, Nurses and Support Staff, Troubleshoot issues and escalated problems to command center

Mountain View Medical Center Tooele, UT

Medhost Support Analyst/Trainer April 2016 – April 2016

CPOE, Clinical View, Patient Care, eMar, ePrescribe, MedMgt: Trainer for SU, Physicians, Nurses and Clinical Support, Created class exercises for 100 and 200 level classes, Troubleshoot issues and escalated problems to command center

Doctor’s Hospital Bremen, IN

Cerner Support Analyst/Trainer May 2015 – May 2015

Powerchart, CPOE, Firstnet, Carenet: Trainer for end-user physicians, nurses and staff, troubleshoot issues and escalated problems to command center, helped with understanding of current workflow.

University Health Care System Augusta, GA

Epic Support Analyst/Trainer December 2015 – December 2015

Clindoc, ASAP, Ambulatory, ADT: Trainer for end-user physicians, nurses and staff, troubleshoot issues and escalated problems to command center, helped with understanding of current workflow.

Licenses and Certifications

Epic TED 300 Training Environment Build September 2020

Epic Care Inpatient Clinical Systems & Training,

Environments and Documentation January 2020

Databases & SQL April 2015

Life, Health & Annuity October 2011

State of Florida Realtor June 2006

Education

Spelman College

Broward Community College

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