Manager Quality

Kenneth Chiu, CSSBB

(US citizen)

***************@*****.*** 818-***-****

Solutions-Driven Quality, Product Compliance and Supply chain Professional / Customer Solution Interface and Lean Management Methodologies

Drive Product Integrity Effectiveness Pilot New Processes Capture Best Practices

Quality/Compliance/Supply Chain professional with extensive experiences in a quality, corrective actions, and customer returns. Key strengths in strong organizational, analytical skills, and fast paced environments. Able to interface effectively with staff and management at all levels. Acute attention to details. Innovator who strives for excellence.

Achievement: Certified Six Sigma Black Belt, Certification Number: okqXtnNnKi; Aveta Business Instituite

Recognized strengths in:

Quality Management Systems Root Cause Analysis Corrective Actions

ASTM & AATCC Testing Methodologies Statistical & Process Control Cross Functional Project Management Key Performance Index Customer Relations Interface Vendor Score Cards Principles of Lean Management Six Sigma Methodologies

Professional Experience

Serta Simmons Bedding, Houston, TX 2018 - 2020

Quality Champion: Quality Auditing, Quality Management Systems, customer returns, facilitate corrective actions, Statistical Analysis and Six Sigma Project Implementations

Manage and develop RCA/Implement Corrective Actions/escalate as applicable.

Maintain plant quality metrics and dashboard; as well as participate in plant quality reviews.

Assure manufacturing quality; monitor and review CTQ /SPC/Error Proofing Controls at every level, assist RCA and implement corrective actions and gauge control (calibration, specify, acquire).

Data collection/analysis/improvement projects (Green Belt level projects) using Agile and Minitab

Assist with the control/monitoring/changes to the Manufacturing Execution System to achieve effective monitoring and improvement of processes.

Assist with training the plant associates in the QMS and TQM principles.

Review and report supplier quality issues, review/manage/escalate supplier RCA/corrective actions.

Advanced quality planning; plant trials/reports/improvements.

Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customers.

National Nonwovens, Easthampton, MA 2017 – 2018

Quality Manager: Initiated and completed company-wide ISO 9001 certification process utilizing Six Sigma Concepts, customer returns, corrective actions and Minitab Software

Directed and performed necessary corrective action reports, in response to key performance index, that had saved the company at least $100,000 over one-year period of time.

Initiated and completed the company wide ISO 9001-2015 Certification by one year that had led to increase in revenue on average by $200,000 over one-year period of time.

Established Statistical Process Control on temperature readings, flammability, radiant panel and feed rate that had saved the company of at least $200,000 yearly due to returns.

Collaborated on implementing Six Sigma Methodology on defective rates – Define, Measure, Analyze, Improve and Control phases that had led to improve in the Sigma level from 2.2 to 3.0.

Charming Charlie, Houston, TX 2015- 2016

Quality Control Manager: Set measurable performance goals using Six Sigma concepts

Managed the disposal of defective inventories by proactively working with 3rd party sorting and destruction companies, that had saved the company of at least $10,000 quarterly.

Set quarterly measurable performance goals for each of the associates that resulted in improvement of the productivity rate by 25% over one-year period of time.

Kenneth Chiu ***************@*****.*** Page Two

Charming Charlie, Houston, TX 2015- 2016

Established hourly studies of employee activities: monitor customer return processes, actual inspection process, creating inspection reports, decision making processes that had led to reduced variable overhead costs and overtime by at least 25% over six-month period of time.

Assessed, mentored and trained associates based on their transferrable skills that had led to reduce in overtime hours by 25%.

Worked with designated suppliers in order to select appropriate destruction companies to destroy non-confirming products that had resulted in increase in warehouse spacing by at least 25% over 3 months period of time.

•Collaborated and implemented quarterly employee performance award programs that had led to reduce in turnover rate by at least 30% over one-year period of time.

Ironclad Performance Wear, El Segundo, CA 2012-2015

Quality Control Manager: Established and maintained quality metrics, data, customer return processes, and reporting at all business level.

Established quality metrics, data, and reporting format at all levels of contract manufacturing, including sub-contractors and material/component inspections that had reduced defective rate by at least 25% over 6-month period.

Established vendor score cards that had led to improvement on time to market ratio by least 15% over 6 month time period.

Collaborated with Logistics, Operation, Merchandise Departments on inspection related activities that had led to improve time to market by at least 25%.

Established and published clear and concise quality inspection creteria regarding critical, major and minor defects that had led to decrease in customer rate of return from 25% to at most 5% over six-month.

Juicy Couture, Arleta, CA 2005– 2012

Quality Control Manager: Created and implemented standard operating procedure on quality and product compliance.

•Coordinated the disposition of test reports and ensured appropriate follow up with respective vendors and third-party testing facilities that had shortened time to market by 25%.

Created and implemented the Standard Operating Procedure on Quality and Product Compliance that had improved lead time on average by 7 days.

Ensured company-wide products complied with federal and state requirements had resulted in increase in revenue by $300,000 over one-year time period.

Hired, mentored and trained associates at various segments in the business that saved the company on average of $5,000 per month.

Coordinated the disposition of test reports and ensured appropriate follow up with respective vendors and third-party testing facilities that had shortened time to market by 25%.

Education

CSSBB, Certified Six Sigma Black Belt, Aveta Business Institute

BS, Textile Chemistry, North Carolina State University, Raleigh, NC

BA, Business Administration, University of Southern California, Los Angeles, CA

Certifications / Trainings / Awards

Certified PM Professional:

Certified Six Sigma Black Belt (CSSBB)- Certification Number: okqXtnNnKi; Certification Date: 05/19/2020; Aveta Business Institute

Training:

Minitab, IGrapX, Microsoft, Phyton, Agile

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