Senior Learning Consultant
Resume:
DENISE MINTER
Baltimore, MD
******.********@*****.***
www.linkedin.com/in/denise-minter
QUALIFICATIONS PROFILE
Training professional offering excellent skills in employee and client training development; research and problem resolution; systems analysis, technical support and customer service; organization; written and oral communication; a result-oriented self-starter with a penchant for detail and the ability to coordinate complex projects. Extensive background in external and internal payroll facilitation, human resource training, account management, and software development life cycle.
AREAS OF EXPERTISE
TRAINING HUMAN RESOURCES LEARNING STRATEGIES
WORKERS COMPENSATION CLIENT CONSULTATIONS PAYROLL PROCESSING
HARDWARE AND OPERATING SYSTEMS
Win NT, Novell 3x, modems, Citrix. 10-BaseT Lan’s/Wan’s, SQL, Microsoft Office Suite, Word, Outlook, Access, PowerPoint, Excel, WebEx software, Essential Time & Attendance, Enhanced Time & Attendance, HR Profile, Workforce Now, and HR Benefits Solution.
PROFESSIONAL EXPERIENCE
ADP (Automatic Data Processing) Owings Mills, Maryland 1996-2019
Senior Learning Consultant
Trained and supervised several new employees in the facilitation of their classes.
Managed and maintained software/databases for training purposes.
Assisted in product rollouts for internal and external clients to provide a better learning experience.
Coordinated post-training evaluation of training effectiveness for several hundred clients.
Senior Client Trainer
Presented in year-end seminars for 1,000 + clients.
Coordinated scheduling and enrollment of various training classes.
Trained hundreds of clients and several associates on product enhancements and technical updates.
Client Trainer
Enhanced customer interface protocol manuals.
Prepared monthly administrative reports on training statistics for several hundred clients.
Coordinated system modifications for various classes with system developers.
Client Account Specialist
Provided continuous Customer Service for local and international clients.
Provided continuous payroll processing research and resolution for various corporate accounts.
Interfaced with multiple internal and external departments to resolve issues.
Assisted with year-end W2 processing for 1,000 + clients.
Provided responses and coordinated problem resolution for 1,200+ customers.
EDUCATION
Johns Hopkins University
Master of Science - Applied Behavioral Science emphasis in Organizational Development
University of Baltimore
Bachelor of Science - Business Administration, emphasis in Computer Information Systems
MEMBERSHIPS, CERTIFICATIONS, AWARDS AND TRAINING
Board Member, McKim Community Association - Active
Johns Hopkins Alumni Association
Society for Human Resources Management - Certificate
ADP Certified Payroll Specialist
Certified Healthcare Reform Specialist
Completed Facilitator Excellence training
ADP Service Excellence award 9/19
Sign Language Interpreter - Active
RELATED ACCOMPLISHMENTS
COVID-19 Contact Tracing Certification.
Organized and planned corporate United Way Campaign.
Coordinated $14 million corporate relocation project: Real-estate acquisition and Community Relations.
Developed and maintained a regional company newsletter for offices in Maryland, Virginia, and the District of Columbia.
Developed claims statistical reports for hundreds of clients.
Awarded $20,000 for a community-based grant.
McKim Community Center board member.
Lead Processing Technician for Wausau Insurance Company.
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