Customer Service Store Manager

JINMI KIM

: 647-***-**** E: adjef3@r.postjobfree.com

Ambitious and creative professional with hands-on experience in customer service. Substantial knowledge of various coffee types and their characteristics. Excellent record of increasing the ratio of returning clients through friendly and warm customer service. Very punctual individual who has a neat and tidy appearance. Bilingual: English/Korean.

Work Experience

Rialto Espresso Bar Aug 2018 – Mar 2020

Opening and closing store

Handle cash and debit machine

Restock inventories such as cups, beans, syrups, milks, sandwiches, drink etc.

Display pastries and check left over end of a day

Cash out and balance of daily cash drawers

Connect with customers by learning their names and orders

Know dial coffee grinder and make drinks using semi-auto espresso machine following recipes

Maintain clean work station(bar, floor, showcase, condiment station etc.)

Daily report to store manager

Aroma Espresso Bar Feb 2018 – Aug 2018

Responsible for opening and closing store

Maintain clean work station and restock supplies

Manage a team of front of house including training, assisting and supporting staff

Ensure compliance with sanitation

Respond efficiently to customer request and complaints

Responsible for quality assurance of beverages and customer service

Assist catering function management

Responsible for cash out and balance of daily cash drawers/POS

Second Cup Co. May 2017 – Feb 2018

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items

Maintains the highest quality, consistent product standards

Follows all Company drink recipes and procedure

Proficiently prepares blended and cold drinks provided by the cafe

Verbally receives and calls back customer orders in a friendly manner

Maintains efficient, friendly service

Restocks shelves when necessary

Routinely cleans the bar area, floor, showcase, and takes out trash, etc.

Tea Art, South Korea Jan 2017 – Mar 2017

Preparing various hot/cold beverages and following recipes developed by coffee shop

Making coffee using semi-espresso machines: Faema

Maintaining clean work environment and restocking shelves

Cultivate a professional, friendly, efficient work environment

Management of front of house for café: customer service, preparation and presentation of beverages and information, and operational procedures

Open Window Bakery Jun 2016 – Nov 2016

Provided outstanding customer service

Explained menu items to customer as necessary

Handled cash and debit machine

Organized and displayed inventory

Prepared and served fast food

Cleaned bakery everyday

Dealt with difficult customers

School of Fashion, Seneca College Oct 2015 - Dec 2015

•Assisted in creation of excel and word file for staff

•Created binder and labels for each program

•Displayed student works on boards

•Performed reception duties: greeting visitors and answering phones

Education

Kang Nam Specialty Coffee Academy January 2017

SCAE (The Specialty Coffee Association of Europe): Barista Skills Foundation

Seneca College December 2015

Office Administration: Executive Diploma

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