Registered Nurse Manager

CARRIE HAMILTON

Muskegon, MI *****

616-***-**** *****************@*****.*** www.linkedin.com/ln/carriehamilton Registered Nurse / Health Educator

Healthcare Professional with extensive experience in both inpatient and outpatient settings within the Industry, managing all aspects of direct patient care and department management.

● Understands the importance of patient and colleague satisfaction built upon trust and integrity.

● Characterized as compassionate, personable, hardworking, self-motivated and team-oriented.

● Proficient in Microsoft Office Suite and Google Suite. AREAS OF EXPERTISE

● Colleague Relations / Department Development and Growth / Budget Management

● Patient Satisfaction / Conflict Resolution / Creative Problem Solving / Process Improvement

● Regulatory Compliance / Education and Training / Teamwork and Leadership PROFESSIONAL EXPERIENCE

Mercy Health Saint Mary’s, Grand Rapids, MI 04/2018 – 07/2020 Clinical Services Manager, Complex Care / Bundled Payment Programs /Care Coordination Directed work activities of nursing and clerical personnel. Completed staff scheduling, budget planning, expenditure authorization, and coordination of fiscal reporting.

● Merged the Transitions Case Managers with the inpatient Care Managers, saving the organization $250,000 per year.

● Restructured the Emergency Social Work schedule, increasing colleague engagement and satisfaction.

● Facilitated the creation of a new department resulting from merging two organizational departments.

● Guided colleagues through our organization’s response to the COVID-19 pandemic. Mercy Health, Muskegon, MI 02/2003 – 04/2018

Clinical Operations Manager - Employed Physician Network 03/2015-04/2018 Created, implemented, and facilitated clinical new-hire orientation, annual competency evaluation, and Medicare Annual Wellness Visit processes.

● Developed annual competency assessments for clinical and non-clinical personnel.

● Overhauled and standardized the sterilization process within the physician network.

● Co-authored orientation material for clinical staff.

● Implemented orientation processes for clinical staff.

● Designed a nursing process for completion of Annual Wellness Visits enabling the network to capture revenue from a non-provider source.

Care Manager - Harbour Pointe Medical Associates 01/2013-03/2015 Instructed patients on topics such as health education, disease management, and community resources. Collaborated with other health professionals to assess patients’ medical conditions and needs.

● Built chronic disease management tool kits for patient educational needs, leading to weight reductions of 20 to 50 pounds as well as a Hemoglobin A1C reduction from over 11.0 to under 6.0 in three months.

● Co-authored documentation tools to assist Care Managers with appropriate documentation, increasing revenue capture by 20%.

Clinical Manager - Orthopedic/Neurology Inpatient Nursing Unit 06/2010-12/2012 Directed work activities of nursing and clerical personnel. Completed staff scheduling, budget planning, expenditure authorization, and coordination of fiscal reporting.

● Improved the completion rate of the Colleague Satisfaction/Safety Survey from just over 40% to 75% within the first nine months as unit manager.

● Designed a staffing model based on unit admission data which improved colleague engagement by almost 20%, and improved patient flow from the Post-Anesthesia Care Unit.

● Organized the first Unit Based Council with unit colleagues and facilitated the creation of a unit motto.

EDUCATION

Bachelor of Science in Nursing, Grand Valley State University, Allendale, MI

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