Service Assistant

Norah Johnson

PH: 425-***-**** EMAIL: *******@*****.***

PEASANT NoLita New York, New York February 2020- January 2021 Lead Wine Server: Along with learning the full food and beverage menu, I am also responsible for learning and keeping up to date with our extensive wind list. After full set up of the restaurant and sidework, I help with greeting and engaging with guests, taking orders, and helping my team with wine sales. We are all also responsible with memorizing the full list of specials for the evening. Full knowledge of aloha

*THE BANTY ROOSTER West Village New York, New York November 2019- March 2020 Server: Banty is a new restaurant that opened in December 2019 and as a member of the opening team, I am responsible for introducing her to the neighborhood! Full wine, spirit, and food knowledge as well as ability to multitask. As a server, it is very hands on and running food and drinks is integral. Set up and take down of restaurant, sidework, and making sure side stations are stocked for service. Ability to make basic coffee drinks as well as helping with stocking. I also created the wine specs for the restaurant and do my best to stay up-to-date with incoming bottles. Full knowledge of breadcrumbs and toast

*CLOSED DUE TO THE PANDEMIC*

RED ROOSTER HARLEM Harlem New York, New York January 2018- June 2019 Server: As a server at Red Rooster, I am responsible for knowing the history of key places in Harlem, the namesake of RR, and local socialites. Along with that, there is a lot of art hanging in RR from local and well-known artists and I am responsible for knowing the names and details of said works. Known for its' fun interior, music, and food I must have full knowledge of the menus, the musicians, and the PPX's. RR is a restaurant where you must turn tables, have personality, and be able to think on your feet--I can do all that and more!

CASA NONNA Midtown New York, New York August 2017- January 2018 Server: I was responsible for setting up the dining room along with side work, including linen, glass polishing, and more. Capable of multi-tasking in a fast-paced environment, as well as a team player with the ability to lead.

CRAVE FISH BAR Midtown New York, New York March 2016-January 2017 Server: I was responsible for setting up the dining room, restocking, and table etiquette. I had full knowledge of wine, beer, and cocktails. I was also fully knowledgeable in regards to our oyster selection, lunch, and dinner menus. During service I helped my fellow servers in our two-floor establishment and consistently gave a fine dining experience in a relaxed atmosphere. NOMAD BAR Flatiron New York, New York January 2015- February 2016 Hostess/ Kitchen Server/ Assistant Server: As a hostess I was responsible for making the tables were set up in occurrence with Open Table. During service I was responsible for checking in guests, bringing them to their table, transferring checks, and updating the floor plan throughout the evening. I moved from hostess to kitchen server, assistant server, and eventually server. I was responsible for setting up the floor for service. Knowledge in all cocktails, wine, beer, and food being served. Etiquette and consistent service in regards to the Make Nice Group.

MILLESIME Flatiron New York, New York August 2013- January 2015 Maître D’ / Server /Jr. Manager: Prepare the floor plan and check in with servers for sections. Set up tables and alert Chef and GM of VIP’s and overall numbers on books. As Supervisor, as well as being responsible for the host stand and room service calls, I am also responsible for helping the servers on the floor. I am well versed in Micros and Open Table and am also the one closing the restaurant in the evening service.

NICOLETTA East Village New York, New York May 2012- May 2013 Hostess/ Server: Set up dining space and help expedite food. Ran a well-planned waitlist and controlled floor plan while seating guests. When working counter, I was responsible for take-out orders via Seamless Web and phone. As a server I was responsible for food and beverage knowledge, while maintaining a well expedited floor.

OSTERIA MORINI SoHo New York, New York October 2011-September 2012 Hostess: Confirmed reservations. Worked on Open Table and was key in booking large parties. Seated guests and updated floor plan. Worked with celebrities and VIP's. Capable of dealing with high volume and multi-tasking.

ABC KITCHEN Union Square New York, New York October 2010-August 2011 Reservationist: Scheduled dining reservations, event planning and special services. Managed gift card and receipt request inquires. Provided dining service for patrons at fine dining establishment. I was responsible for Sales Mix (use of Excel)

PUBLIC SoHo New York, New York February 2010-October 2010 Hostess/ Morning Reception: Supervised day-to-day operations of the dining room. Ensured menu covers are clean and inserts are current. Set up Open Table for the evening service and made sure the monthly wine mailboxes were up-to-date.

THE BACK ROOM LES New York, New York February 2009-March 2010 Bottle Server/ Coat check: Assisted with beverage inventory control, setup and clean-up. Ensured exceptional customer service. Full beverage knowledge, as well as ability to maintain a calm demeanor in a fast-paced atmosphere.

UNCLE JACK’S STEAKHOUSE Midtown New York, New York May 2008-October 2008 Hostess: Full use of open table while maintaining a professional attitude in a fast-paced, high volume steakhouse. Updated floor plan and was in charge of coat check during the Fall/ Winter months. Kept a clean and presentable FOH.

EDUCATION

The Neighborhood Playhouse Theater School New York, New York (2014) Circle in the Square Theatre School New York, New York (2008) SPECIAL SKILLS

10+ YEARS OPEN TABLE EXPERIENCE 5+ YEARS MICROS, BREADCRUMBS, TOAST, & ALOHA EXPERIENCE 10+ YEARS EXCEL & WORD DOC EXPERIENCE 15+ YEARS GUEST EXPERIENCE PROFESSIONAL REFERENCES

*UPON REQUEST*

Contact this candidate