Sales Service Representative

David Appiah

Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues.

**** ********* ** **********, ** 22309 571-***-**** ********@*****.*** WORK EXPERIENCE

Secured Intergrated Technologies — Customer service rep Andalusia restaurant — Manager

EDUCATION

George Mason university — information Technologies B.S. 03/2017 to Present, Annandale, Va

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 01/2018 to 11/2019, crystal city, va

Oversee activities directly related to making products or providing services. Review nancial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning speci c duties. Determine sta ng requirements, and interview, hire and train new employees, or oversee those personnel processes. Perform sales oor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. South county High School

2017 to Present

09/2012 to 06/2016

Contact this candidate