Robert Chinchilla

**** ****** ****** ****

Kew Gardens, NY 11415

adje6f@r.postjobfree.com

M:516-***-****

SUMMARY:

IT professional with over 15 years of experience in Systems Administration and Desktop Support Level 2 and 3/ Networking for Fortune 500 /1000 companies

SKILLS SUMMARY:

Provide Support and configured Windows PCs, IPhone, IPads, Mac’s, Androids, Blackberry’s, Windows Smartphones

Troubleshot network IP and conductivity issues

Installed and Support Microsoft Office 365, 2013, 2010 (Word, Excel, Power Point, Outlook, FrontPage, Access), MacAfee Antivirus (Corporate Edition), Norton Antivirus (Corporate Edition), Norton Ghost (Corporate Edition), Photoshop CS, Adobe Acrobat Professional, Altiris, MacAfee Endpoint Encryption, EPO (MacAfee Antivirus) Magic ticket system, Workspeed, Angus

Provided C-level Executives, Executive Assistants and their teams as well - alpha types, white glove support for them and their families

Add, moves and changes to Active Directory and Exchange 2000, 2003, 2008, 2012 Servers

Maintain and Install HP LaserJet printers, Scanners, Faxes, copiers

Installed and Maintain Switches and Routers, HP, Netgear, Dlink NAS Storage, Raid 5 Storage and some Cisco

Imaged (SCCM, Ghost, Altiris, Acronis) Build and Repair PCs (Dell, HP, Custom, IBM, Lenovo ThinkPad’s Laptops)

Supported Bloomberg’s terminals, setup for new users, activated new accounts, RSA, software updates, Java Troubleshooting

Introduce wireless Internet and networking to various business

Provide training for users on company software accessing resources over Juniper appliance from workstation and laptops

Working knowledge of video and audio equipment / Tandberg Video Conference Systems

OPERATING SYSTEM AND SOFTWARE:

Windows Server 2008, Windows 2000 Server, Exchange 2008 Email server, Novell 4.1 Server, Windows 10, Windows 8.1, Windows 7, Vista, Windows 98, 2000, and Windows XP, MAC OS X 10.9.2, IOS Devices

Microsoft Office 2003, 2007, 2010, 2013, Office 365, Lotus Organizer, Lotus Notes, WordPerfect

Norton Antivirus 10v (Corporate), McAfee Antivirus, Viper Antivirus

Altiris, Ghost 8.3v (Corporate), Goverlan,, McAfee Endpoint Encryption (Safeboot), VNC, Teamviwer

Act 4.0, TracSys (Database), OmniForm 5, Visio 2003, Photoshop CS, Adobe Acrobat, TracSys Database

Bloomberg and Reuters, Track-It, Surfcontrol, Websence, Veritas Backup, Arcserve Backup, Stellent

TCP/IP, DNS, DHCP, FTP., Netgear switches and Routers, some cisco as well

EXPERIENCE:

Express Exams 4/20/20 9/20/20

Desktop Support / IT Lead

Maintain and Supported a 30 users’ network in a Windows 10 environment using Office 365 behind a firewall with 5 different Servers running Windows Server 2012 in a VMware

Troubleshooted Printer and Faxes

Performed all software and hardware upgrades to HP and Dell computers

Maintain a custom database

Setup computers for new users

Con Edison, Astoria NY 6/2016 4/2020

Desktop Support / IT Lead

Troubleshooting of Windows 7, 8.1, 10, Office 2010, Office 2013, Office 365 Active Directory,

Catering to C-Level VP employees and their executive assistance at the main corporate office will all kind of Desktop Support Issues

Migration Project: Imaged and deploy new hardware and software true SCCM from Windows XP and 7 to Windows 10, Lenovo laptops, HP Desktops, Microsoft Surface Pro, with encryption (Bit locker) for security (Laptops and Tablets only)

Use PowerShell to query network information, install software, etc

Setup and troubleshooted users using VPN (Cisco, Netmotion) /RDP

Installed, upgrade and network HP printers and Multiple type of copiers

Created a custom label barcode system for tracking new computers and disposing of obsolete equipment using Excel as a database

Performed updates to asset Inventory database in the daily basis to all computer equipment

Trained users (C-Level, Executive Assistance and their teams ) on new deployed Pc’s and Tablets

Dealt with all vendor on the daily bases for updates and fixes to the software and hardware issues

Forest City Modular, Brooklyn NY 2/2015 5/2016

Desktop Support / IT Manager

Troubleshooting of Windows 7, 8.1 Office 2010, Office 2013, Microsoft Office 365 Suite, Active Directory and Exchange

Migrated, Imaged and deploy new hardware and software true SCCM from Windows 7 to Windows 10, Lenovo laptops Dell, HP Desktops, Microsoft Surface Pro, with encryption (Bit locker) for security (Laptops and Tablets only)

Maintain and support HP Printers and Dell Desktops, Scanners, Blackberry’s, Mac’s, IPhone's, IPads, Android, copiers

Provided technical training for new IT employees in different systems and trained new hires as well

Dealt with multiple vendors in different properties (security systems, copiers, wiring companies, )

Catering to C-Level and their executive assistance employees will all kind of Desktop Support Issues

Removed Virus / Malware from PCs and Laptops

Setup new users and password resets using Active Directory

Troubleshooted and Installed IP Cisco phones

Consulting Positions

Jersey City Medical Center 10/2014 12/2014

Network Admin / Desktop Support

Blacksmith Institute (IT Project Consulting) 9/2014 10/2014

Network Admin / Desktop Support

Cablevision, Long Island and Bronx (IT Project) 7/2014 8/2014

Network Admin /Desktop Support

Montefiore Hospital, New Rochelle, NY (IT Project) 5/2014 6/2014

Desktop Support

Vornado Realty Trust, New York, NY 7/2007 1/2014

IT Senior Desktop Support / Network BMO Support (Level 1, 2 and 3 Support)

Maintain and support over 300 workstations plus laptops in an active directory environment with Citrix, Altiris for Imaging and deploying software, IPhones, Blackberry, Androids with over 400 plus users in twenty-six high profile properties business manage offices with fortune 500 companies running Windows 7 Pro, XP, and with a T1 Internet access behind a firewall

Provide Support to Bloomberg users, updated software and hardware when it was necessary, setup new users

Migration from Exchange server to office 365 for over 200 mailboxes

Troubleshooting of Windows 7, Outlook 2010, Outlook 2013, Microsoft Office 365 Suite, Active Directory and Exchange

Configuration of Outlook clients to connect to Office 365 or Exchange Servers.

Configuration and administration of users in Office 365

Configure and manage online archives for Office 365 users.

Migrations to and from Office 365 from Exchange 2003 to 2013

Office 365 rollout and support to end users

Setup new users and password resets using Active Directory and Office365

Upgrading Microsoft Office from 2003 to 2010 and then to Office 365 within a 5 years period.

Maintain and support HP Printers and Desktops, Fujitso scanners, Blackberry’s, Mac’s, IPhone's, IPads, Android

Imaged IBM - Lenovo laptops, Desktops using Altiris, added McAfee Endpoint encryption (Safeboot) for security (Laptops only), added EPO (MacAfee Antivirus and software policy’s)

Used PowerShell in Windows 7 in combination with Goverlan Remote Control to update, Install different types of software across the network. Also used PowerShell to increase computer performance by removing all temporary files

Provided technical training for new IT employees in different systems and trained new hires as well

Dealt with multiple vendors in different properties (security systems, copiers, wiring companies)

Maintain and support 26 high profile properties with fortune 500 companies in Manhattan and Long Island (1 Penn Plaza, 2 Penn Plaza, 20 Broad Street, 1290 6th Ave, 595 Madison Ave 731 Lexington etc., about 300 pc’s in Active Directory domain environment including lobby security systems as well,

Catering to C-Level and their executive assistance employees at the main corporate office will all kind of Desktop Support Issues and their families

Upgraded all Business Management Offices with new computers and printers to Windows 7 while working in multiple projects, relocated Business Management Offices Network and Computer Equipment to different floors

Configured Tandberg Video Conference Systems for meetings

Removed Virus / Malware from PCs and Laptops

Troubleshooted and upgraded pc hardware when need it

Troubleshooted network conductivity Issues

Supported Stellent Content Document Management

UBS (Union Bank of Switzerland true Union Staffing temp agency) Weehawken, NJ 10/2006 7/2007

Desktop Support / Network Admin

Worked in different types of projects all including IT: Desktop support,

Investment Banking image rollout, Blackberry Rollout, IP Phone Rollout, Email Conversion,

Virus removal, IP Telephones Rollout

Desktop support in a Active Directory, Microsoft Office, printer support, viruses

And spy ware removal, Email, networking, ghost, Blackberry support, Dell hardware

Support, NT, 2000 and XP support, in a custom ticket system environment with VNC.

Deployment of IP telephones (Nortel), Support and Repair Bloomberg’s terminals.

Trading Floor Support.

SmartWave Inc. temp agency 5/2006 8/2006

Segal Co / Estee Lauder / S.A.I.C (IT Project) New York, NY Desktop Support

Microsoft office, printers support, remote support, laptop Support, Blackberry Support

Trouble shouted video and audio equipment, Laptop support, Blackberry Support

Laptop support, server support, re-image hardware using ghost

Printer support, Blackberry Support

Desktop Support

International Brotherhood of Teamsters Local 237, New York, NY 1/2005 5/2006

System Admin / Desktop Support

Maintain, support and repair one hundred and thirty Dell Workstations with Windows XP Pro, Office 2003, WordPerfect, some legal software, Adobe Acrobat Professional, VNC remote software and Track-It

Implementation of Surfcontrol with a NetScreen firewall

Deploy Norton Ghost Server 8.3v for all workstations

Maintain two Windows 2003 Server Domain Controllers with Active Directory in different locations

Implemented a FTP server

Maintain a Linux Email Server / Domain Controller

Veritas Backup and Norton Antivirus (Corporate Edition),

Purchase all computer hardware and software for the company

Manage and Maintain Inter-Tel, Merlin, and a SRX phone systems with over 150 users with Microcall

Call accounting software

Spherion Corporation New York, NY (IT Temp Agency) 11/2004 12/2004

Sony Productions Entertainment movie’s division

150 Workstation rollout (Dells) on a Novell Netware network, including Windows XP Pro, Office 2003,

Lotus Notes, Altiris (Imaging software)

Backup all user data

Independent Consultant, Kew Gardens, NY 12/2003 10/2004

Computer Consultant

Maintain and Support various small networks in different areas including Banking, Import and Export, Retail, and Health Care Industries, performed different types of upgrades under windows 98, Millennium, 2000 and XP.

Introduce wireless networks into their businesses, improved, repaired and upgraded laptops and desktops of all types, created catalogues and brochures using Photoshop CS, removed spy software and viruses, Install and Supported Microsoft Office (Word, Excel, Power Point, Outlook, FrontPage, Access), Norton Antivirus, Ghost PCs, VNC, Track-it, Windows Remote Desktop, Terminal Services

Jordan Services Westbury, New York, NY 05/1997 12/2003

System Admin / Support IT

Maintain and support eighty-four workstations running Windows 98, 2000, and XP with a T1 Internet access behind a firewall an Exchange 2000 Email server with Norton Antivirus (corporate) under a Windows 2000 Servers network environment with Active directory on a 100/10 baseT Ethernet VG and TX signals.

Maintain in house mission critical database, developed with Alpha4 and Access 2000.

Responsible for daily backups on Arcserv 6.1 for 2K. Build, configure

Repair, build and deploy PCs clones as well as HP, Gateway, Dell and Compaq PCs.

Responsible for training employees on software including: WordPerfect 9, 8, 6.1 Lotus123 version 5, TracSys (Database), Microsoft Office 97, 2000, XP, Act 4.0, Outlook, Lotus Organizer.

Maintain a Merlin PBX which I was able to save the company $50,000 a year by reconfiguring the telephone service and switch, made special recommendation on the purchase of hardware and software. Responsible for adding moves and changes of hardware, software, drivers, HP LaserJet printers and accessories. Dealings with outside technical Support.

Barington Capital Group, L.P. New York 05/1992 04/1997

System Admin / Desktop Support Specialist

Maintained and support various systems including Novell 4.1 server with eighty-four work stations running Windows 98, 95, and Windows 3.11, laser jet printers and a UNIX/Windows base quote system (Quotron and ADP) linked to the Novell server in real-time, Bear Stearns’s back office system (Rumba) linked to Novell 4.1 server, a real-time, trading system for NASDAQ (stock market), SRX-PBX telephone system, call-accounting and voice mail with one-hundred twenty telephones.

On-site computer training of all employees.

White glove service to all VIP employees

Installed and troubleshoot (add moves and changes) all computer software within the company including: communications software in a Windows environment, Norton Antivirus, Microsoft office package, WordPerfect for Windows and custom databases. Responsible for the purchasing of hardware and software.

CERTIFICATIONS:

A Plus Certified

Network Plus Certified

MSCSE

CNA (Novel 4.1)

EDUCATION:

NEW HORIZONS COMPUTER LEARNING CENTER

A Plus Certified; Network Plus Certified; in the process of acquiring, MCSA, CISCO and Security Certifications.

BLUEDATA INTERNATIONAL INC.

Microsoft Certified Professional Systems Engineer

Windows 2000 Server and Workstation Installation and Deployment

CALC CANTERBURRY, NEW YORK

CNA

Novell Netware 4.1 System Administration

AMERICAN BUSINESS INSTITUTE, NEW YORK

Computer office specialist certificate

COURSES: Word Perfect 5.0, 4.2, DBase, Lotus and Excel, Accounting

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