Desktop Support Engineer
Resume:
RAKESH.R.K
Vanganahalli, 1st Sector, HSR
Layout, Bengaluru,
Karnataka 560102. MC ID: 12247970
Email: ****************@*****.*** Contact No: +91-790*******
Objective:
To be an enthusiastic and creative employee in all new interesting ventures which helps me to grow professionally & as well for the benefit of my company, to utilize and grow my analytical and technical skills in Systems Administration.
Academic profile:
Diploma in electrical and electronics engineering (2013), government polytechnic college periye.
Completed with Aggregate of 65%
http://thslcexam.kerala.gov.in/Technical High School Leaving Certificate from (2010), mogral puthur.
Completed with Aggregate of 84%
Certification:
Certificate of MVA in Licensing Windows Server 2012 R2
Attended training of Cisco Certified Network Associate (CCNA)
Attended training of Microsoft Certified Solution Expert (MCSE)
Technical Skills:
Operating system: Windows OS (Win XP, Win 7, Win 8, Win 10), Windows Server 2012 R2.
Server: DC, ADC, RODC, Child DC, Exchange Server and Lync Server.
Networking: OSI Layers, IPV4, Sub netting, VLANs, VTP, Trunking and inter-VLAN routing.
Application Packages: Ms Office, Visual Basic.
Remote Support: Team Viewer, Any Desk for giving Desktop support for user.
Experience Details
Company : service care Pvt.Ltd
Designation : Desktop Support Engineer L1
Duration : June 08 to Aug 14 2020
Roles & Responsibilities
Installation of Client OS – Windows XP, Windows 7, Windows 8.1, Windows 10.
New mail configure and taking backup of MS outlook 2010, 2013 & 2016 and troubleshooting issues. Regular data & mail backup of MS outlook (PST files).
Knowledge in Router, Switch Configurations and Troubleshooting
Good knowledge on Protocols, Active Directory, IP Address, DNS, DHCP, NAT.
Having knowledge about TCP/IP, SMTP, POP3, and IMAP.
Troubleshooting network & internet related issues.
Troubleshooting OS related and booting related issues.
Cable crimping straight and cross.
Hardware Troubleshooting, System Performance, assembling new systems.
Configuring network and local printer.
Anti-virus installation and updates.
Previous Experience:
Worked as Desktop Support Engineer in Magna Infotech for October 2019 to May 2020
Worked as Desktop Support Engineer in Cyber Trendz IT Services for August 2018 to September 2019
Worked as Customer Support Executive in Centre tech Kerala for July 2014 to April 2016.
Worked as Process Associative in Kerala State Beverage Corporation for June 2016 to July 2018.
Personal Profile
Father’s name : Ravi Sathisha.b.k
Date of birth : 01-05-1995
Gender : Male
Marital status : Single
Nationality : Indian
Linguistic proficiency : English, Malayalam, Kannada
Address : Rajeshwari nilayam
Kumbla.P.O, Kasaragod District,
kerala state, India. Pin-671321.
Declaration:
I hereby declare that all the details in the application are true, complete and correct to the best of my knowledge and belief.
Place: Yours Truly,
Date: ( RAKESH.R.K )
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