Rajiv Kumar

Mobile - +91-981*******

Email Id - adje0m@r.postjobfree.com

Professional Synopsis

A dynamic, team spirited and performance driven professional, having 19 years of rich experience in IT Operations / IT Service Management. Objective

Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization

Primary Skills

• IT Operations / IT Service Management.

• End user support management.

IT Skill

Operating System: Windows 10 / 7 / XP

Mail Clients: Microsoft Outlook

Networking: LAN, Wireless

Database/Application: SQL Server, MS-Office

Professional Qualifications

• Diploma in Computer Programming & Application (DCPA), LCC

• (CIC) Certificate in Computing, IGNOU

Technical Management

• Managed and leading multiple projects and operations with all technical teams like Windows, Network, Security, Citrix, Database, Application Management, End user Support and Service Desk.

• Establishment of IT Infrastructure, Planning, Migration, and Operational.

• Managing applications, operating systems, software installation / hardware requirements and operational manpower requirement planning.

Work Experience

Organization: SPA Global Pvt. Ltd., Aug’2019 to Oct’2020 Position Held: Senior Manager, IT Operation & Fixed Income Organization: SPA Capital Advisors Ltd., Jan’2014 to Jul’2019 Position Held: Senior Manager, IT Operation, Retirement Fund Portfolio Advisory Services Organization: SPA Capital Services Ltd., May’2001 to Dec’2013 Position Held: Senior Manager, IT Operation, Mutual Fund Operation Key Responsibilities

• Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications.

• Ensuring Prompt communication to local & all branch users in case of any Major failure or breakdown.

• Ensure Local & all the branch complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure.

• Ensuring smooth operations for all systems across the IT teams.

• Conduct weekly review meeting with team and identify gaps to take corrective action.

• Responsible for providing daily HARDWARE, LAN & SOFTWARE support to variety of desktop computers & laptops

• The job involves managing WINDOWS SERVER, creation & managing of USER ACCOUNTS, taking BACKUPS of server data through backup software.

• Maintaining VIRUS FREE environment by managing centralized antivirus server (Trend Macro/Quick Heal) and updates all clients & servers daily.

• Handling of Escalated & Critical calls of all the Senior Users.

• Managing Centralized Security Management (Cyberoam Firewall Security)

• Installing, Configuring & Troubleshooting of Mail clients (MS OUTLOOK)

• Control costs and budgets regarding IT Systems.

• Develop a relationship with clients for Mutual Fund/Fixed Income/PF Portfolio Business, operational support etc.

• Manage the relationship with central reporting areas, co-ordinate, improvement of and new report development activities.

• Provide business intelligence support to Business development and management opportunities.

• Generate various types of reports for advantage of business development and clients’ services involving complex calculations and use of multiple data files.

• Excellent Excel modeling.

Academic Qualifications

• Bachelor of Arts, from BRA University, Bihar

Personal Details

Date of birth: 06th Jan 1974

Address: 194-D, Regent, Shipra Suncity, Indirapuram, Ghaziabad-201014

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