Manager Assistant
Resume:
MURALI P
TEAM LEAD/ ASSISTANT MANAGER OPERATIONS
DETAILS PROFILE
PHONE Manage a team of approx. 15 Associates and ensure that all key metrics of
900-***-**** performance as per the Client SLA are met and exceeded
Institute creative & innovative Rewards & Recognition activities for enhancing
***********.**@*****.*** team performance and motivation; foster career advancement of the team
members within the project or lateral movement
Manage team performance and responsible for the overall development of the
SKILLS team
Manage and strengthen Client Relationship
Teamwork
EMPLOYMENT HISTORY
Time Management
Associate, Wipro Limited Bengaluru
Ability to Work in a Team Jan 2017 Sep 2017
Worked as a GIS analyst. Inputted data into Plato tool for map making- Searched
Ability to Work Under for addresses- websites- contact number for given business and locate the pin for
Pressure business in order to get the exact location for pick up & drop off.
Leadership Senior Associate, Wipro Limited
Oct 2017 Jan 2018
Multitasking Skills Worked as a POC & SME (lateral movement) for my team to achieve the targets on
daily basis. I lead the team in absence of my team lead. I was the POC for process
Adaptability level & Queries & requests
Time Management Skills Team Leader, Wipro Limited Bengaluru
Jan 2018 May 2020
Interpersonal Manage a team of approx. 18 Associates and ensure that all key metrics of
Communication Skills performance as per the Client SLA are met and exceeded
Develop,maintain,trend and report Key Performance Indicators
Ensure the effective management both in terms of business objectives and
Project Management Skills
the personal and professional development of direct reports
Drives continuous performance improvement for business results
Establish action plans for improvement
LANGUAGES
Leads and directs the workforce in problem identification, problem solving
and implementing continuous improvement measures
Tamil
Acting Assistant Manager, Wipro Limited Bengaluru
English
Oct 2019 May 2020
Handled a team size of 32 Members & Manage team performance and
Kannada
responsible for the overall development of the team
Responsible for Error-free processing & being highly productivity
Telegu Interacting with clients for BAU activities
Works with the Operations Manager on maintaining Team expense budgets
in accordance with the planned workload
Responsible for Capacity Planning & Estimation
Team Leader Operations, LTTS Bengaluru
Jul 2020 2020
Handled a team of 18 associates in Data Annotation Project
I ensures smooth and effective operations of the team.
Act as mediator between the team and the Quality Council
Responsible to Perform timely and regular reporting to management
Responsible for deliverables & work in a deadline oriented group with peak
period workflow
Responsible to keep a track of daily deliverables and deadlines and ensure
teams adherence to KPIs
EDUCATION
B.E, ECE, Mahendra Institute of Technology Namakkal
May 2011 Apr 2015
REFERENCES
Lakshmikanth from Wipro
*********@*****.*** 741-***-****
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