Engineer Manager

Anand Prabhu

SYSTEMS ENGINEER

PROFESSIONAL EXPERIENCE

Sr. Systems Engineer

QUEST GLOBAL ENGINEERING SERVICES PVT. LTD. Mar-2013 to May-2020

Responsible for Corporate System installations, configuration & troubleshooting of Win XP Professional/7/10 pro, Mac OS, Linux & VMware.

Provide extensive Hardware/Software support for entire client machines.

Working on Data Centre provisioning tickets and problem management.

Hands on experience in AD Manager plus (email creation and management), AD Management.

Configuring Licenses for Engineering Applications and activating the products.

Configuring new softwares and printer devices as per requirement for the teams.

Giving solutions to the users using Remote Desktop, Dame Ware, SCCM Remote tool, Lync, Webex etc…

Doing activities like hardware/software upgradation, configuration and hardware replacement etc.

Assisting the customers on priority for live issues.

Installation, configuring and managing Symantec Antivirus in Client systems.

Installation, configuring and managing McAfee encryption.

Interacting with Technical teams for various problem resolutions.

Interact with technical engineers to ensure that the requirements are understood and deliver the solution up to the satisfaction.

Coordinating with vendors for any Software or hardware related issues.

Working on remediate of Windows vulnerabilities by using variety of security measures (windows patch update, AV update, Encryption, DLP agent installation and checking the health)

Completed online certification on Information/network security (certified-network-security-specialist) from ICSI (International cybersecurity Institute UK).

Engineer Application Management

WIPRO INFOTECH Jan-2011 to Jan-2013

Analysing/Identifying and accepting issues as bugs/enhancements.

Giving solutions to the users using Remote Desktop, Lync and net meetings.

Assisting & training to junior team members and reviewing their resolutions.

Providing the suggestions to the customer to improve the applications and its performance based on frequently coming requests.

Preparing scripts for data corrections in the Application.

Providing the reports to the managers/Customers as per their requirement by writing the script from backend (SQL) or by building the query from the query builder.

Good experience with customized reporting

Interact with Customer & Users to ensure that the requirements are understood and deliver the solution up to the satisfaction.

Report generation on daily, weekly and monthly basis.

Interacting with Technical team for various problem resolutions.

Fault Rectifier & TL/Coordinator

SLN Enterprises Oct-2008 to Dec-2010

Field Engineer:

Taking the calls to rectify the fault with broadband issues like modem issue, Internet slow and reporting the same on online tool after resolution.

Visiting customers place for new installation or to troubleshoot the issues.

Coordinating with the stock person for the faulty replacements.

Configuration of Modem/ Routers, Switches and LAN.

Implementation, configuration and troubleshooting of LAN and all types of Hardware and Network related issues. TL/Coordinator:

Interacting with the engineers, the staff and also with Airtel Employees.

Assigning the tasks to the engineers and following up.

Preparing the reports and rosters and assisting with the bills.

EDP Executive

VINSON INDUSTRIES PVT. LTD. Jul-2006 to Jun-2008

Maintaining the stock and customer details by using Company’s customized application.

Interacting with the customers and staff at Head office. Also handled the physical stock Occasionally.

Generating bills and reports.

EDP Executive

BACKWARD CLASS MINORITIES & LADIES MULTIPURPOSE

CO-OPERATIVE SOCIETY Jun-2005 to Jun-2006

Maintaining the stock records and cash records.

Developed a project in Visual Basic to handle stock in and out and also generating the reports as per the requirements.

Assisting the employer with the tender applications and biddings. EDUCATION

Diploma in IT/Computers

GOVT. POLYTECHNIC GULBARGA May-2005

SSLC/High School

ST. AMBROESE CONVENT SCHOOL Apr-1999

PERSONAL DETAILS

Father’s Name

David

Date of Birth

20/10/1983

Nationality

Indian

City

Bengaluru

CONTACT

adjdxy@r.postjobfree.com

+91 – 998-***-****

https://www.linkedin.com/in/anan

d-prabhu-36305427/

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