MANOJ KANAYA

+971-********* adjdxs@r.postjobfree.com

Dubai- United Arab Emirates

SUMMARY

A Professional with 30+ years of experience in Business development and sales strategy for middle East leading retail department stores, seeking an opportunity to implement my innovative approach and skills for organizational development.

VALUE PROPOSITION

Delivering world class solution to the organization, focus on top line growth & bottom line expansion, ensuring total organizational satisfaction driven by personal core values such as Ethical Business practice, Transparency & Integrity.

Delivered through thought leadership & innovation excellent inputs in formulating highly efficient business strategies, remapping processes & developing systems for effective customer satisfaction & business targets.

Mapped competition in terms of categories, price points, physical appearance

Conducted regular meetings and encourage employee to take ownership for their Performance and career development plans.

Prepared MIS report, upkeep audit to facilitate top management in decision making.

Liaised with various govt. bodies for permissions & licenses required and cordial relation with mall management & Police authorities for smooth operation of store.

Administered activities with smooth flow of operations and managed teams

Tracked product performance at the retail outlet and initiate the action planning to capture additional sales opportunity for fast moving products and minimize inventory through timely clearance of slow-moving products.

Managed employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.

Built up a healthy culture by fostering organizational Values and maintain overall discipline in the Store

Coordinated with Marketing, Finance, V.M, Category Buyers, Planners warehouse, Projects, IT & HR team for smooth operations and business development.

Ensured strict adherence to the Statutory Compliance.

Planned Yearly Marketing Calendar and promotions activities like –DSF, DSS, Back to school, part sales etc.

CERTIFICATIONS AND AWARDS

Training in Customer Service, Sales for Retail Staff, Winning Performance, Store Managers

Customer Service Training – The Hospitality Plus Institute (Deira City Centre Management)

Retail Training – Clarks England

Fashion Buying and Merchandising- University of the Arts London – London College of Fashion

Guest Service- Disney Magic

A.T Cross Training Program- Cross Writing Instrument.

Product Training – DeLonghi, Kenwood, Hoover, LeCreuset,Lenox Dinner ware.Dankotuwa Dinner ware, Cutipol Designer cutlery, Arthur Price Silver plated Cutlery., Simalpos Cook ware, Fissler Cookware, Christy Bed & Bath Accs., Delsey Luggage, Victorinox Luggage & Tools., Rimowa Luggage, Piquadro Luggage & Leather Accs., Kipling Fashion bags and Accessories.

Trainings in Maytag SDA & MDA, Hoover SDA & MDA, Bertazonni MDA., Electrolux Appliances & Build In appliances.

Creating High Performance Teams Workshop-VINSYS.

ACHIEVEMENTS

Achieved sales volume growth of 118% Index, 2007 v/s market index of 113%.

Trained Store managers on weekly briefing & Training

Implemented ABCD (Above & beyond the Call of Duty) Awards for Sales staff.

Grew Annual Sales by strategizing business development efforts to outperform store targets every year of tenure. Travelled extensively in the territory to understand and imply strategic business wins with major stores & competition

Achieved sales of 750,000 AED in 45 days during 2003 BTS, which was a phenomenal achievement of +24% versus target.

PERSONAL COMPETENCIES

ANALYTICAL SKILLS: - Excellent ability to analyse complexities.

LEADERSHIP: - Extensive experience of leading teams.

INQUISITIVE: - Creativity with a quest to change complex conditions.

INNOVATIVE: - Extensive experience of analysis of case studies and give unique solutions.

ADAPTABLE: - Adaptability to people and places with excellent networking skills

EDUCATION

June 1978 – April 1980,

KJ Khilnani Commerce Mumbai, India

STRATEGIC SALES, MARKETING AND BUSINESS DEVELOPMENT

WORK EXPERIENCE

JASHANMAL NATIONAL CO (UAE)– DUBAI (UNITED ARAB EMIRATES)

RETAIL OPERATION MANAGER (DEPT. STORES) DEC 2009 TO PRESENT

JASHANMAL NATIONAL CO (UAE)– DUBAI (UNITED ARAB EMIRATES)

MERCHANDISING MANAGER (DEPT. STORES) JUNE-03 TO NOV-09

JASHANMAL NATIONAL CO (UAE)– DUBAI (UNITED ARAB EMIRATES)

STORE MANAGER NOV-01 TO MAY 03

JASHANMAL NATIONAL CO (UAE)– DUBAI (UNITED ARAB EMIRATES)

FLOOR MANAGER SEP-90 TO OCT-01

T. CHOITHRAM & SONS (UAE)– DUBAI (UNITED ARAB EMIRATES)

Store Manager Jan- 85 to Mar-90

Since 100 years, Jashanmal has been a household name and a reliable partner for international fashion, footwear, home appliances, travel gear and publishing companies.

Jashanmal retail operations span over 150 stores in the UAE, Kuwait, Bahrain and Oman. Our distribution network extends to more than 1,000 outlets.

Key Responsibilities Handling 12 Stores with 125 Staff

Managed Communication with the client and continuous implementation on change management, knowledge management, integration and interface management, stakeholder management.

Planned and prepared Look ahead program (LAP) for the specific period of time for strategy development and business management.

Handling Major Categories (Linen, Home, Luggage, Appliances) and more than 100 Brands revenue like (Hoover, Delonghi, Kenwood, Electrolux, Bartazoni, Dankotuwa, Gottinghen, Christy, Rimowa, Delsey, Victorinox, Piquadro, Echolac, Kipling etc.) under Jashanmal Department Stores.

Ensured consistent growth in sales, area profitability and retail parameters KPI's. Involved in the setup of new outlets and stock planning for the same.

TECCHNICALCOMPETENCIES

Operations management.

Business Development & Analysis.

Cost Control.

Visual Merchandising & Inventory Control.

Loss Prevention (Shrinkage).

Store Operations& Management.

Relationship Management.

Strategic Planning.

Customer Service& consumer

behaviours analysis.

Fashion & Trends.

Training & Development

Competitive analysis and forecast

CORE COMPETENCIES

Human resources

Relationship building

Visual merchandising

Product Management & Strategies Product & Seasonal Launches Character Merchandising

New store Openings

Event planning and execution

Temp Kiosks.

CRM.

PERSONAL DETAILS

Date of Birth:02ndOct, 1964

Marital Status: Married

Language: English, Sindhi, Hindi & Arabic.

Visa status: Residence (Transferable)

Driving License: Valid UAE Driving License

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