Peter Zhygan

Surrey, BC V*A *V*

604-***-**** adjdvn@r.postjobfree.com

ca.linkedin.com/in/peterzhygan

PROFILE

Software QA Professional with more than 15 years experience with demonstrated expertise in testing complex imaging, financial, eCRM and utilities applications. Core strengths include:

Expertise in both manual and automated black-box Functional and SIT testing of COTS packages, Network n-tier client-server and web-based and mobile applications.

More than ten years experience in Agile Scrum development life cycle, in-depth knowledge of software testing and SDLC.

Excellent written and verbal communication skills; great attention to detail.

Strong problem-solving and analytical skills; passion for product quality and customer satisfaction.

SKILLS SUMMARY

Programming languages

C#, Java, Shell scripting, HTML, JavaScript, XML

Operating Systems

Windows Servers/Clients, UNIX(Solaris7/8, HP-UX)

Database Systems

MS SQL Server 2016/12R2, PostgreSQL, ORACLE 12c/11g, DB2

WebServers

Weblogic, WebSphere, Apache Tomcat, Fulcrum

Network/Security

Knowledge of Technologies/Protocols TCP/IP, HTTP, FTP, MS/TP, Ethernet

Test automation tools

SpecFlow/Selenium on C#, NUnit, QuickTestPro, WinRunner

Bug Reporting/Tracking

Skilled in writing easy to understand and reproduce bug reports using TestRail, FogBugz, Bugzilla

JIRA, Confluence, TFS, ClearQuest, VersionOne

Test Documentation

Experienced in writing test plans, test status reports

Design/creation/execution of test cases, test scenarios, matrixes, check lists, etc. using TestRail, Excel, TCMS, CVS, Apache SVN

Localization

Core European languages; i18n double byte testing - Asian locales

PROFESSIONAL EXPERIENCE

PNI DIGITAL MEDIA/STAPLES 2013-2020

Leading North American provider of on-demand, personalized print, imaging products and shipping solutions located in Vancouver, BC. Member of the big Staples family; over 200 employees

Intermediate QA Analyst

Worked in Agile teams on various documents and photo products creating solutions projects for major retail companies – Staples, Costco, Walmart, Sams Club. Actively participated and contributed into Agile process planning, meetings, analysis and continuous process updates during Sprints using Jira, Confluence.

Created test plans for new features, updated test plans in progress, contributed to the documentation according to project changes based on customers feedback.

Created, maintained and executed functionality, regression, validation, data verification types of tests, test scripts during SDLC on PNI Media Platform solutions on all three consecutive development environments.

Maintained and updated Test Automation scripts using SpecFlow statements, modified scripts adding checkpoints on C# in VisualStudio. Updated the test scripts repository with GitHub.

Documented defects, re-tested failed tests, followed-up and validated fix completion using TestRail and Jira tickets. Verified features quality and data integrity by creating and running SQL queries on MS SQL Server.

Participated in hot-releases, overnight application updates, completed Maintenance QA tasks.

Assisted with new QA teammates interviewing, training and mentoring. Occasionally lead small QA group according to current project and release needs.

ACL SERVICES LTD 2005-2012

Leading global provider of software solutions located in Vancouver, BC, specializing in Audit, Finance, Risk, Continuous Monitoring and Business Assurance. Privately held; 181-200 employees

Intermediate QA Analyst

Completed functionality, regression, build acceptance, validation, data verification, system integrity, Installer, security access, load and other types of tests during SDLC on ACL Desktop with Unicode, Network (C# based), Audit eXchange, ExceptionManagement and CCM products (Java based) on many successful releases/patches and on various platforms and customer driven configurations using VMware virtualization; DirectLink (SAP ERP),CristalReports and MS Office Add-Ins testing.

Participated in regular Agile team meetings being a significant contributor to the QA tasks on feature areas scheduled for development; evaluated up-front the Acceptance Criteria; created test plans, test cases and scripts; followed up on progress ensuring that timelines and milestones were achieved.

Documented defects, re-tested failed tests, followed-up and validated fix completion according to Story and AC to achieve and assure defect free 94% QA goal on release.

Executed WinRunner and QTP scripts, reported results and assisted in the maintenance of the scripts on web-based and Desktop ACL applications to maintain 70% of automated regression test coverage.

Improved team effectiveness and reduced learning period by at least two weeks by coordinating and coaching junior QA Team members in verification, regression testing and completion to release of earlier web-based client server ACL products.

Contributed with expertise to QA effort and tasks of mixed developer-tester pilot project outsourcing teams, ensuring ACL documentation and bug tracking standards are followed.

WESTGEEST 2003-2005

Privately held assets and estate management Company in Burnaby, BC, providing legal insurance, finances, credit and debt counseling and taxation advice. 8 -10 employees.

Reports Administrator

Supported office network system monitoring/maintenance/troubleshooting, backups, ZIM-fixes runs, workstations, OS configuration; Prepared office network/server/workstations for major system upgrade – reduced implementation time by one month, saved $20,000 in projected outsourcing costs.

Installed, configured and deployed the scaled upgraded major application versions with database conversion on the office network segment for interim testing and team members training.

Tested online client sign-ups and electronic banking transactions; implemented automated report scripts and reduced report data collection time by 15%.

BLUE MARTINI SOFTWARE 2000-2002

Blue Martini Software, Inc.(San Mateo, CA) provided software CRM solutions for e-commerce, marketing, and selling. Blue Martini software applications are sold and supported by RedPrairie Corporation and are now known as the RedPrairie Commerce Suite. Public;151-500 employees

Software QA Engineer

Performed functionality, regression, build acceptance, validation, data verification, and other types of tests on Blue Martini eCRM applications for B2C, B2B and RemoteMgr product components on multiple platforms.

Participated in the full lifecycle of Blue Martini products (3.x - 5.x releases) concentrating on:

Component installations, cross platform (Win, UNIX) test environment configurations (WebSphere, Weblogic, IIS) for Collaboration and multi-tier Clustering, transactions security with Cybersource, shipping, catalog publishing with Ariba and CommerceOne.

GUI components testing, data search/verification using Toad, CommandCenter; password security, user privileges, database load/upgrade with creating/executing SQL scripts, system/load testing, patch testing, network connectivity tests completed based on task and schedule.

Designed test plans and test cases appropriate to specifications for the application functionality, published/updated them on QA web site (Perl, DreamWeaver, CVS, HTML) and in TCMS.

Developed automated testing project and created WinRunner scripts for green light tests of new builds. Maintained WinRunner/LoadRunner 200+ scripts, upgraded and enhanced them for new releases.

Filed well-documented and easy to reproduce bug reports and followed-up till resolution. Collaborated with QA, Development, Release, TechSupport and Documentation team members.

Executed Localization testing - on Spanish, German, French locales.

Early career experience as Electrical Engineer in a major power generation and distribution Company.

EDUCATION

ISTQB – CTFL PNI Digital Media (on site), Vancouver, BC

Software QA Certificate Portnov Computer School, Mountain View, CA

BSc in Engineering Lviv Polytechnic University, Lviv, Ukraine

PROFESSIONAL DEVELOPMENT

Test Automation with SpecFlow PNI Digital Media / online courses 2017-18

Java programming, Oracle Admin BCIT, Burnaby, BC 2005-08

ACL Desktop Functions, Data scripts ACL Services Ltd, Vancouver, BC 2009

UNIX System Administration UCSC Extension, Santa Clara, CA 2002

QA methodology courses SSQA, Mountain View, CA 2001

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