Customer Care Front Desk

JULIANA MATHENGE

072*******

Email : **********@*****.***

Organized, friendly, self motivated, ambitious and responsible person with professional communication skills, wide accumulated experience. Enjoy meeting challenges also seeing them through while exhibiting perseverance under all pressure.

EXPERIENCE

Institution Kenyatta University

P.O. BOX 43844

TEL 020-******-**

Position Temporal Contract Secretary

Duration March 2011 To date

Duties & Responsibilities

Handling incoming and outgoing calls

Typing and dispatching memos

Welcoming and directing visitors

Secretarial Duties

Institution Kenya Comfort Hotel /Suites /Lodge

P.O. BOX 30425, 00100

TEL 020-*******

Position Senior Receptionist

Duration 1st October 2006 Feb. 2011

Duties & Responsibilities

Handling incoming and outgoing calls

Taking reservations

Checking in and out guests

Collection of revenue

Institution Batian Grand Hotel

P.O. BOX 12100,

TEL 061*******

Position Receptionist Cum Cashier

Duration 27th December 2004 to August 2006

Duties and responsibilities

Handling incoming calls

Taking reservations

Collecting revenue from clients

Secretarial duties

Institution Compliance Computer College

P.O. BOX 87 KAGIO

TEL 060 46407

Duties and responsibilities

Training computer packages

Handling incoming and outgoing calls

Secretarial duties

Monthly accounts analysis for the organization.

Institution Electoral Commission of Kenya

Duration December 2002

Position Polling clerk

Awards Staff of Year in 2005 at Batian Grand Hotel

EDUCATION

QUALIFICATION

July 2015 – Nov 2016 Westford International Diploma in Secretarial Studies

Typing 50 w.p.m (KNEC) Shorthand. 100 w.p. m.

September 2007 Kibondeni College . Certificate in Guest Relations

1st - 13th April Kenya Utalii College Certificate in Front Desk Techniques

30th March 2006 Pert International

Certificate in Customer Care & Team Building

June 2004 Compliance Computer Certificate in Computer Packages -Ms College Office

Jan 1998 – Nov. 1999 PCEA Nyamachaki

Certificate in Secretarial Studies

Women Center

1991- 1995 Kangubiri G H S KCSE Grade attained C – Plain

SKILLS

Organizational abilities.

Clear, friendly and professional

communication skills.

Initiative and drive.

IT literate

Honesty and discrete

Efficient time-management skills.

A flair for championing a team ethic.

Awards : Staff of Year in 2005 at Batian Grand Hotel

Hobbies

Listening to music

Reading

Referees

Contact this candidate