Lakena Figueroa-Foreman, MA

Winter Park, FL 312-***-**** adjdu6@r.postjobfree.com

SUMMARY OF SKILLS

Leadership/Supervision

Academic/Student Affairs/Enrollment Management

Strategic Planning

Administrative Experience

Customer Service

Maintaining Confidential Student Records

Proficient in Microsoft Office Suite

Strong Written and Verbal Communication Skills

Experience Working in Diverse Student Populations

Financial Aid Experience

WORK HISTORY

Academic Advisor June 2019 - Present

Rasmussen College – Altamonte Springs, Florida

Provide students with general guidance and direction in an effort to promote student persistence improve retention outcomes and support enrollment growth.

Create and maintain quarterly student schedules and advise students on course schedule sequence to ensure that the student successfully meets their college educational goals.

Build strong relationships with students that foster open communication to effectively advise students in an effort to ensure the students successfully meet their college educational goals.

Support an environment of understanding, acceptance, and appreciation for diversity.

Online Enrollment Guide/Financial Aid Advisor June 2016 - Present

Full Sail University – Winter Park, Florida

Effectively develop and maintain relationships and communicate with prospective and current students, parents, and departments to ensure exceptional customer service

Actively advise new students and parents on all aspects of the financial aid process prior to enrolling

Manage financial aid documents pertaining to student’s enrollment and graduation dates

Regularly update databases and tracking systems to effectively manage student information

Schedule financial aid appointments, make outbound calls, and answer inbound calls on a consistent basis

Financial Office Manager/ Student Leadership Development January 2007 – April 2016

Northeastern Illinois University – Chicago, Illinois

Assisted and advised Financial Aid Director in strategically planning annual budget and reconciled monthly reports for student organizations

Accurately prepared detailed reports for all monthly budgeted organizational accounts and reconciled travel documentation for staff members and students

Served as liaison for student organizations and financial administrative offices

Supervised employees and oversaw accurate implementation of university and office procedures and was responsible for hiring students for work-study positions

Received Northeastern Illinois University Leadership Award for the Alternative Spring Break Trip Advisor

EDUCATION

Master of Arts in Educational Leadership

University of Central Florida

August 2018

Bachelor of Arts in Communication, Media, & Theatre

Northeastern Illinois University

May 2011

PROFESSIONAL AFFILIATIONS

Sigma Gamma Rho Sorority, Incorporated – Member

November 2013 – Present

Northeastern Illinois University Civil Service Council

July 2013 – June 2015

Northeastern Illinois University Planning & Budget Council

September 2013 – June 2015

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