Customer care

JOYCE MBUGUA

Contacts

Postal Address: 275**-*****, NAIROBI, KENYA.

Email Address: **************@*****.***

Mobile phone: +254-***-******

Career Objective

A graduate with a credit in certificate in hospitality management from Unity College who is ambitious and goal oriented aiming to input the skills and knowledge acquired in order to ensure that the company’s goals and mission are achieved while attaining credible experiential learning. Education

Certificate in Hospitality Management, Unity College, September 2017-2018 Award: Credit

Certificate in French studies, Unity College, Nairobi Award: B-

High School Certificate at Kaliluni Girls High School, (2013-2016) Award :( K.C.S.E), Mean grade: D

Primary Education at By Faith Junior School, Nairobi (2005-2012) Award: (K.C.P.E), Score: 243 out of 500 marks.

Computer Skills

Certificate in Computer Proficiency, Intro Technology School, Nairobi Software / Applications: Microsoft Office publisher, MS Word, MS Access, MS Excel and MS PowerPoint. Core Competencies: Strong drive to success, goal-oriented and results driven, active listener – Willing to listen and learn, good communicator, creative and innovative, adaptability, good customer care skills and a team player.

Work Experience

ECDE Teacher at By Faith Junior School (January 2020- March 2020) Maintain safe environment

Observe and communicate

Enforce routines

Provide age appropriate supervision and discipline Waitress at Central Park, Nairobi (December 2018- December 2019) Job Functions

Take orders and serve food and drinks to customers Welcoming customers and making sure their tables are well set and clean Folding naperons for table setting

Restocking and arranging the fridge at the bar

Room service

Waitress at Hillary’s Foodhut, Nairobi (August 2018- November 2018) Job Functions

Setting up tables

Taking orders and serving customers

Maintaining cleanliness in the kitchen

Preparing dishes

Internships

Waitress at Central Park Hotel, Nairobi (September 2018 – November 2018) Job Functions

• Take orders and serve food and beverages to customers

• Check with customers whether they are enjoying their meals

• Arranging the conference rooms

• Setting up tables, nature observation, outside catering, and external décor. References

1. Mrs. Hellen

Unity College

P.O BOX 875-00515

Nairobi

2. Peter Njau

Manager,

Central park hotel

P.O. Box 261**-*****,

Nairobi

3. Mrs. Wambugu

Director

By Faith Junior School

P.O BOX 5810-00100

Nairobi

Contact this candidate