Account Manager

ALISON HAYES

440-***-**** *************@*****.***

**** **** ***** ******, ******* Illinois

Highly focused and detail-oriented Account Manager with an exceptional record of client service and revenue generation. Able to manage multiple, simultaneous projects with high efficiency and accuracy. Adept at working independently or managing a professional team. Professional Experience

Chicago Sailboat Charters Chicago, IL

Account Manager April 2011- Present

• Handling a 100+ calls each day from potential customers regarding boat options, availability, pricing, rules and procedures.

• Securing over 1200+ new accounts each year and maintaining those accounts throughout the entire charter.

• Onboarding each account to ensure the mandated paperwork is in place prior to charter which includes a captain selection, scheduling payment, and the United States Coast Guard mandated terms & conditions are signed.

• Communicating with each account leading up to their charter time, discussing weather and safety conditions, and relaying the need to cancel a scheduled charter if conditions are unsafe or undesirable.

• Managing all daily operations, including scheduling staff and captain’s work hours, charter assignments, hiring and training administrative staff, payroll, billing, audits and charter record- keeping.

• Maintaining our concierge programs with major hotels in the city such as The Peninsula and The W Hotel to ensure their guest book top tiered charters with us. Artsy Academy Chicago, IL

Owner October 2011- December 2016

• Created and managed an event company that focused on beginner level painters for both private and commercial customers.

• Designed and maintained our website with creative content and implemented SEO marketing strategies to drive new business.

• Managed our corporate accounts which consisted of Fortune 500 companies looking to host team building events for their employees.

• Managed day to day operations which included handling vendors, accounting and scheduling. The Sun News, Independence, OH Cleveland, OH

Reporter July 2008 - September 2011

• Served as the lead reporter for two mastheads at the Sun News newspaper chain communicating hyper-local news and feature stories through our print publication and online platform, cleveland.com

• Weekly assignment duties included editing, content writing, research, and photography to meet each deadline.

EDUCATION

Appalachian State University Boone, NC

Bachelor of Arts in English, Minor in Communications Spring 2008

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