Executive Assistant Sales

Deshawn Davis

***-** ***** ****, ********, NY, **422 ● Cell 917-***-**** ● E-mail *************@*****.*** PROFESSIONAL SUMMARY

A versatile individual with experience working in a technical department with the ability to cooperate with the technical team and share objective information across an organization while working towards its achievement.With the ability to diagnose technical problems and determine the proper solutions. Key Qualifications: Knowledge of basic networking, Video production and Editing, Mechanical and electrical aptitude and demonstration, Troubleshooting, Sales, Management, Window operating systems, Experience in the maintenance and repair of printers manufactured by Cannon, Sharpe, HP, Xerox, Sales budgeting, Marketing, Written communications, and Attention to detail

EXPERIENCE

LDI, New York, NY February 2018 – Present

FM Audit Software Administrator

• Effectively manage the department that handles the FM audit software which monitors the customer's copiers for billing auto-toner replenishment purposes via various remote software within the company

• Reduce the number of technical incidents by 80% through meticulous cable management, preventive security measures, and scheduled preventive maintenance performing data analysis, testing, and debugging

• Provide ongoing development and maintenance of software applications used by employees, providing training to new and existing employees as needed improving operational efficiency as well as ensure data

• Coordinate the purchase and production of printed collateral marketing materials to include direct mail, multiple page brochures, signs, packaging, for business to business and direct to consumer verticals

• Reported to the VP Technology of Integration handling business meetings and rescheduling as directed by the executive assistant or company supervisor, answering business inquiries calls promptly and precisely

• Implement and refine new production and marketing procedures to maintain the integrity of established standard operating procedures managing daily activities to include user support and system administration tasks

Aftermarket Executive February 2013 – January 2018

• Reported to the senior Vice President maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities and service improvements

• Provided detailed information about technical specifications of products marketed by the company developing effective sale plans conducting marketing presentations and presentations to a wide audience

• Complied and analyzed marketing reports for monitoring and tracking campaign performance providing analysis of campaign results to clients and account executives managing the logistical issue resolution

• Recruited, trained, and managed multiple technical engineering and development teams to establish channel partner program relationships reorganizing the sales teams based upon strengths and weaknesses

• Responsible for driving new sales and total account management activities of hardware and software applications for the LDI platform working in conjunction with the sales team as the key technical advisor and product advocate

Technician February 2006 – January 2013

• Installed new printers, configure printers on the network, maintain and ensure the proper function of standalone printers, scanners or network printers troubleshooting copier machines, recommending solutions

• Performed installation and maintenance of IT systems computers, printers, and fax machines implementing new technologies while reducing IT costs throughout the company improving the reliability of supply chain

• Responsible for implementing and maintaining system security and configurations of company servers while providing IT support, to include planning, software, and hardware configuration to end-users

• Increased reliability by collaborating with staff in the development, implementation, and operation of applications, and connectivity of wide-area network (WAN), local area network, and bandwidth issues

• Resolved product performance problems utilizing the functional understanding of company service solutions performing maintenance and installation of new machines, the configuration of firmware, and replacement of worn or broken parts

EDUCATION

Martin Van Buren High School, Queens, NY Graduated June 1996 High School Diploma

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