Social Media Manager

Aaron Pollack Collaborative, Persuasive, Strategic Manager

347-***-**** *************@*****.*** LinkedIn Accomplished manager with over 6 years of experience leading exceptional team productivity and customer service. Success acquiring new clients and retaining and growing existing relationships. Enjoys solving problems, improving processes, and developing staff. PROFESSIONAL EXPERIENCE

Community Manager at Spaces, New York Jan. ‘18 – Present

● Manages a team of 6 associates to ensure occupancy and resident satisfaction goals are met and ensure company guidelines are being followed.

● Responsible for over 150 client relationships, office procurement, and operational excellence.

● Supports and leads new company initiatives, including the implementation of new tools and systems to improve efficiencies and sales -- grew sales by 35% in 2019.

● Conducts welcome meetings for new clients and provides tours for prospective clients, including new business proposals.

● Verifies invoices for inaccuracies, collects payments, and resolves client disputes.

● Sets up show offices.

● Negotiates with numerous vendors to improve costs for business by 15%.

● Manages 24 events a year.

● Schedules move-ins/move outs and set-ups.

● Maintains occupancy of over 80% occupied, leading the region.

● In charge of account receivables, 30, 60 and 90 days.

● Reviews and approves work orders.

● Ensures that we stay in budget.

Assistant Manager Enterprise Rent-A-Car, New York Sep. ‘15 – Jan. ‘18

● Sold and upsold over 300 rental vehicles with exceptional customer service to ensure repeat business.

● Hired, trained, and coached staff of 10 trainees to meet both customer service and financial goals.

● Promoted to company’s Best of the Best program for consistently meeting and exceeding sales goals.

● Managed car fleet inventory of over 120 vehicles, including reporting and proactive maintenance.

● Developed and implemented branch operational plans to increase revenue and customer service..

● Initiated partnerships with local body shops to secure Enterprise as the exclusive rental car dealership.

● Acquired new clients by leveraging outside contacts.

● Scheduled and attended sales meetings with prospective corporate clients, averaging 12 prospects monthly.

● Communicated with insurance companies ensuring that all processes and procedures were arranged. Management Trainee Intern Inline Resources, New York Nov. ‘13 – Feb. ‘14

● Coached new hires in Microsoft Office Suite and researching tools.

● Reviewed resumes, scheduled interviews, and identified qualified personnel for open roles. EDUCATION

Bachelor of Arts in Psychology Touro College, New York SOFTWARE SKILLS

Microsoft Office Suite; Adobe Pro; Social Media management

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