Executive Assistant Manager

Kelly M. Davis

Keller, TX *****

Mobile: 940-***-****

Email: ******@*****.***

Relocating to Frisco, TX.

Objective

With over 8 years of relevant office manager experience with a combination of operations responsibility, I am seeking to gain a role as a full-time office manager. I am looking to experience new professional challenges while also obtaining a position which will fully utilize the variety of skills and experiences that I have accumulated through years of work in the office management field.

Ideally seeking an Executive Assistant or Office Manager position.

Professional Experience:

Office/Operations Manager

2012 - Present

On-Site PC Services

Southlake, TX

●Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

●Manage a team up to 10 IT Technicians and Engineers which includes scheduling, deploying on-site visits, daily metrics, managing equipment inventory and performance reviews.

●Utilize AutoTask CRM to manage existing and new clients, as well manage daily ticket requests.

●Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

●Due to Covid 19, I’ve had to help support teams remotely.

●Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

●Managed the company payroll, PTO, benefits and other HR responsibilities.

●Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

●Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

●Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.

●Oversaw $100,000 quarterly sending invoices to clients and managed accounts receivables.

●Excellent technology skills; proficient with MS Office (Word, Excel, Outlook, PowerPoint).

●Handled client correspondence and tracked records to foster office efficiency.

●Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

●Over saw our ticketing system, Autotask, to help streamline day-to-day tasks.

Education:

Collin College: 2007 - 2010

Did Not Complete

Penn Foster High School - 2006

High School Diploma

Skills:

Microsoft Office, CRM(Autotask), QuickBooks, Billing Software, Microsoft Outlook, Team Management,

Scheduling, Adobe Acrobat, Microsoft Exchange Server, Slack

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