Joseph Lee

**** ********* **. ******, ** ***** 916-***-**** adjdm1@r.postjobfree.com

Objective

To apply the knowledge and experience I have gained through school and past work experiences to increase customer satisfaction as well as corporate reputation and profitability

Skills

Languages

·Conversational Korean

Software

·Proficient in Microsoft Windows, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HTML and various Internet applications

·Experienced in both Salesforce and OneForce CRM systems

Experience

March 2020 – Present

Business Performance Advisor, Insperity

·Built business relationships and connections to grow the market share and visibility of Insperity

·Represented Insperity at various Networking and Chamber Events

·Self-sourced new prospects through a variety of methods

·Assisted small to medium sized businesses focusing on employee counts of 5 to 500

·Advised C-level executives on the opportunity cost vs. actual cost of Insperity services

December 2017 – February 2020

Sales Representative SMB Solutions, Paychex Inc.

·Marketed and sold a suite of services through prospecting and acquiring new clients

·Scheduled multiple appointments utilizing different and effective communication channels (phone, email, marketing campaigns.)

·Developed relationships with potential and current referral sources

·Consistently gained technical, competitive, and sales skills knowledge to adapt to the ever-changing business climate

·Exceed sales quota to be awarded Team MVP and rookie of the year in 2018

July 2015 – December 2017

Sales Consultant, Enterprise Car Sales

·Sold certified used vehicles to the public at an average of 120% of quota per month

·Generated new business through existing and new referral sources

·Educated qualified prospect on the advantages of Enterprise Car Sales

·Identified objections early in the process to overcome obstacles to best determine a solution for the client

·Built relationships with clients through customer service skills

·Maintained relationships with past clients to ensure proper follow up as well as receiving referrals

·Maintained a 97% customer satisfaction rating

November 2014 – June 2015

Assistant Branch Manager, Enterprise Rent a Car

·Managed overall branch operations and supervised the management team

·Developed overall branch business and operational strategy

·Supervised, mentored, trained, coached, evaluated, and developed staff

·Developed overall sales and marketing strategy for the branch and maintain relationships with business partners

·Developed overall fleet strategy for branch and oversaw management of fleet

·Achieved record revenue at over 120% of revenue quota

·Set fleet growth records for 8 consecutive months with an overall growth of 200%

·Raising customer service score from 81% to 98%

·Promoted to Car Sales in 8 months

December 2013 – October 2014

Management Trainee, Enterprise Rent a Car

·Understood cost control and how to operate a successful business

·Delivered superior customer service

·Developed proper sales techniques and problem-solving skills

·Effectively communicated, influenced, and interacted with all types of customers, vendors, and business partners

·Passed Management Qualification Index within 10 months of the 12-month program

June 2010 – May 2014

English Teacher, Self Employed

·Taught Koreans from ages 5 to 50 English as a second language

·Class sizes ranged from 2 to 25

·Created lesson plans that were catered to each specific skill level and age group

·Effectively communicated and educated using visual aids created with use of Microsoft Office

·Advertised locally to find students

·Marketed local academies and private high school to gain classes

Education

2010 - 2013

Bachelor of Arts in Child English Education, Gukje Cyber University (Suwon, South Korea)

Overall GPA: 3.84

Volunteer Work

2008-2009

Assistant Coach, Vista Junior Eagles Football

·Assisted in the creation of the Vista Junior Eagles program

·Coached from the Junior Midget to Midget divisions

·Educated and taught correct practices and techniques to ensure players’ safety

·Created and implemented a tailored offensive game plan to increase chances of success

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