Manager Training

Lyn Von Sprecken

*** **** ******

West Des Moines, Iowa 50265

515-***-**** **************@*****.***

CORE COMPETENCIES:

Excel Self-Starter Critical Thinker/Problem Solving Word Organizational Ability Results oriented

Power Point Creative and Innovative Customer focused Outlook Teamwork/Collaboration Interpersonal and Communication Skills

PROFESSIONAL EXPERIENCE:

YMCA OF GREATER DES MOINES – Corporate Office

Business Services Administrator 2001 –2020

YMCA OF GREATER DES MOINES – Walnut Creek Family YMCA Branch 1993 - 2001 Marketing and Membership Director

Training

• Designed, implemented and delivered ongoing YMCA Association training program reaching 400 full and part-time front line staff

• Facilitated Train the Trainers program recruiting candidates to effectively educate all employees in an efficient time-frame

• Redesigned YMCA staffing structure improving service to members, increase revenue and retain staff by cross training

• Developed and implemented a new hire process saving time and reducing errors

Customer Support and Resolutions

• Developed and maintained cohesive relationships with branch staff, members and corporate partners ensuring prompt service and accurate solutions

• Provide continuous support to all branches regarding computer management and member focused issue

Project Management

• Project manager for software conversion from text based to Windows based platform

• Post implementation manage all upgrades and conversions

• Cultivate and manage new and existing YMCA software

• Created audit standards to reduce reporting errors and financial losses

Billing

• Facilitate monthly membership bank drafts for association budget of more than $15 million dollars

• Manage monthly corporate invoices and usage statistics for over 100 corporate partners

Reporting

• Provide database reporting of various metrics for CEO and Y branch Executives monthly and as requested

EDUCATION:

Upper Iowa University Graduated 1999 B.S. Marketing

VOLUNTEER EXPERIENCE:

Aheinz57 Pet Rescue and Transport Dog handler and Leadership Team member

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