Handling inquiries about account settings.

Provides excellent customer service experience.

Provides accurate resolution for every problem.

Handles delivered and not received orders, and missing items. Handles refund, and materially different returns.

Handles customers that have been given exceptions to the standard procedures.

In charge of helping, or supporting agents to deliver good results, correcting the impacting behavior to improve the company's performance.

Transcribes, formats, inputs, retrieves, copies, transmits correspondence, documents, data and graphics.

Resolves customer requests, questions, and complaints. Files and compiles all BIR concerns.

Updates the bulletin board by posting and removal of outdated materials.

Ensures the back offices, selling area, and fitting room are organized and clean.

Established good customer service.

Handles stock arrangements, pillings, and labellings standards in the stock room area.

Maintain cleanliness in the selling area as well as the stockroom area. Replenishes all sold merchandise in the shop floor. Customer Service Representative October 2016 - October 2020 Alorica - Amazon US Retail Account ( MJ Bldg. Makati ) Customer Service Representative February - March, May - August 2020 Alorica - US CAP ( Concession Abuse Prevention )

Quality Coach Apprentice October 2019 - January 2020 Alorica - Amazon US Retail Account / US CAP Account Store Custodian June 2011 - July 2013

Golden ABC, Inc. ( ForMe Boutique - Market! Market! ) Sales Staff September 2006 - December 2010

Golden ABC, Inc. ( Penshoppe Boutique - SM Sucat ) WORK EXPERIENCE

Mobile: 094*-****-***

adjdju@r.postjobfree.com

4220 Gen. Mojica st. Brgy. Bangkal,

Evangelista, Makati City 1233

EMMA Q. ARMILLA

Dynamic individual with

experience in the retail

consumer product industry.

Effective multi-tasks and

balances customers needs

with company demands.

Efficiently builds loyalty and

long-term relationships with

customers, while consistently

reaching sales targets. Ethical,

honest and a team player.

EXECUTIVE SUMMARY

Familiar with Microsoft Office

applications such as Excel,

Word and Outlook.

Experience conducting

Market survey or research.

Excellent sales experience.

Experience in operating Card

terminals and Point of Sales

machine.

SPECIALIZATIONS

Provides fast and efficient service at the game floor. Established good customer service all the time.

Sells branded watches like Timex, Giordano, Titan, etc Provides fast and efficient service at the counter. Prepares cash reports.

Provides fast and efficient service at the counter. Prepares cash reports.

Assist customers if the need arises.

Provides fast and efficient service at the counter. Prepares cash reports.

Assist customers if the need arises.

Authenticates card ownership

Checks and verifies accuracy of Cashier's entries on OR against merchandise purchased by customer.

Places and seals items in plastic bag and attached OR (Official Receipt).

Customer Service Attendant February 2006 - May 2006 Leisure and Allied Industries Phils, Inc. ( Timezone Glorietta 4 ) Sales Crew May 2005 - February 2006

Watch N' See ( Men's World - Glorietta 4 )

Sales Crew / Cashier September 2004 - February 2005 Cinderella Company ( ESPRIT Boutique - Glorietta ) Sales Crew / Cashier Reliever March 2004 - August 2004 Suyen Corporation ( Bench - Glorietta 4 )

Checker September 2002 - February 2003

SM Mart, Inc. ( SM Makati, Ayala Ave )

WORK EXPERIENCE

AGE: 38 years old

BIRTHDATE: January 09, 1982

STATUS: Married

HEIGHT: 5'2"

WEIGHT: 102 lbs.

CITIZENSHIP: Filipino

RELIGION: Catholic

PERSONAL DATA

EDUCATIONAL

ATTAINMENT

Philippine Christian University

B.S Computer Science, 1999

Lyceum of the Philippines

B.S Tourism, 2000

Antronio Revibes

Chief Security

Diplomat Condominium

Roxas Blvd, Pasay City

Saraida Traso

Bank Teller

BDO Taguig City

Mark Joseph Villacruz

Team Manager

Alorica, MJ Bldg Pasong Tamo

Extension, Makati City

Ronald Manaay

Customer Service Representative

Alorica, MJ Bldg. Pasong Tamo

Extension, Makati City

CHARACTER REFERENCE

Contact this candidate