Michaela Szalay

Experienced Professional Office Manager/Customer Service Specialist

Poolesville, MD 20837

adjdjc@r.postjobfree.com

240-***-****

Friendly and enthusiastic customer service professional with 10 plus years of specialization in office management and administration. Able to learn new tasks quickly and proficient in growing key customer/patient relationships. Represents establishment with a friendly, professional demeanor at all times.

Authorized to work in the US for any employer

Work Experience

Office Manager / Medical Receptionist

Advanced Orthopedics MD - Daniel D. Lahr, M.D - Rockville, MD January 2019 to Present

Manage daily operations of the practice while maintaining a professional workplace and ensuring that the overall business operation runs smoothly and professionally. Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency. Professional and courteous in tone and information delivery. Create and update patients' health records.

Maintain total confidentiality of personal and financial data. Strong organization and leadership skills.

Patient Service Specialist / Medical Receptionist

Providence Hospital - Rockville, MD

October 2016 to December 2018

Welcome patients and visitors by courteously greeting in person or on the telephone; answering or referring inquiries.

Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information to include insurance eligibility verification.

Proficient use of Athena, EClinicalWorks and Phreesia. Use computers for various applications, such as database management and word processing. Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Radon Manager

ProTec Inspection Services - Poolesville, MD

September 2014 to October 2016

Phone, email and direct contact with real estate agents and their buyers/sellers ensuring the utmost customer satisfaction.

Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Schedule and confirm appointments for clients, customers, or supervisors. Executive Assistant

The Winkfield Group - Frederick, MD

August 2011 to November 2013

Prepared and edited correspondence, communications and presentations for all clients and prospective clients.

Updated and maintained client databases.

Filed and retrieved documents and reference materials for meeting and seminars. Collected and analyzed data to prepare reports and documents. Managed and maintained the President's daily schedules, appointments and travel arrangements. Arranged and coordinated meetings and events.

Monitored, screened and responded to all incoming communications, including all office calls. Education

Bachelor's in Hospitality Management

Montgomery College - Rockville, MD

Skills

• Customer and Personal Service, Time Management, Active Listening and Effective Communication Judgment and Decision-Making, Service Orientated

Coordination, Social Perceptiveness, Telecommunications and Clerical

• Scheduling

• Receptionist

• Microsoft Excel

• Data Entry

• Athenahealth

• EMR Systems

• Office Management

• eClinicalWorks

• Medical Records

• Personal Assistant Experience

• Medical Scheduling

• HIPAA

• Event Planning

• Word Processing

• Insurance Verification

• Medical Receptionist

• Medical Office Experience

Certifications and Licenses

Driver's License

Assessments

Data Entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Administrative Assistant/Receptionist — Proficient October 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Office Manager — Proficient

October 2020

Scheduling and budgeting

Full results: Proficient

Electronic Health Records: Best Practices — Proficient October 2020

Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.

Full results: Proficient

Medical Receptionist Skills — Highly Proficient

October 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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