Senior Operations Manager

Scott Larsen

**** *. ******* ***** ***, Meridian, ID 83646 509-***-**** *************@*****.***

SUMMARY

Experienced operations and project manager with 16 years of transportation experience seeking an opportunity to obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of it’s resources and maximum profits. A goal-oriented team player with strong attention to detail, dedication to effective and thorough writing and strong understanding of process’. Proven ability to manage via influence. World Class leadership skills. Recognized by colleagues and peers for being articulate and innovative. Excellent interpersonal skills, with the highest degree of integrity. Communicates complex issues effectively too a wide variety of stakeholders. Exceedingly driven by data. Proven skill in working effectively with cross-functional teams in various departments and business units.

KNOWLEDGE SKILLS ABILITIES

Project Management

Staff Management

Business Planning

Six Sigma

LEAN Management

Change Management

Standard Practice

Standard Work

Leader Standard Work

Continuous Improvement

Safety Action Plans

Internal Audits

External Audits

Accountability

Operations Management

Management Experience

Strategic Direction

Forecasting

Research Data

Performance Metrics

Good Judgement

Strategic Planning

Process Improvement

Regional Operations

Customer Experience

Transportation Planning

Leadership

Deadline Driven

TECHNICAL SKILLS SOFTWARE ACUMEN

Adobe Acrobat

Tableau

Oracle Business Intelligence

Microsoft Office Suite

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Project

Microsoft Teams

Microsoft Word

Database

OneDrive

Skype

macOS

Incorta

Zoom

EXPERIENCE

Senior Manager of Terminal Operations Union Pacific Railroad April 2018 – Present

·Saved money by implementing cost-saving initiatives that address long standing problems.

·Managed multiple departments successfully through open and thorough communication.

·Developed schedule and budget for all projects.

·Assist Market Leader and Regional Management in the establishment and refinement of best practices and standards of excellence.

·Resolved conflicts and negotiated mutually beneficial agreements between parties.

·Drove operational improvements which resulted in savings and improved profit margins by 36%

·Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

·Increased customer satisfaction by resolving issues.

Manager of Terminal Operations Union Pacific Railroad January 2017 – April 2018

·Designed and managed Standard Process’ for operational excellence.

·Maintained client relationships and manage conflict resolution.

·Proactively manage project-related activities.

·Coordinate daily construction activities associated with Cal-Trans high speed rail project.

·Responded to critical incidents as a first responder for the industry.

·Reduced operating cost by 24% with the introduction of new technology. Earned manager of the year award.

Manager of Operating Practices Union Pacific Railroad July 2012 – January 2017

·Managed Federal Regulations for all employees and company

·Developed, maintained and deployed world class safety programs.

·Foresee potentially hazardous situations and implement corrective measures.

·Trained and certified employees per regulations

·Conducted Federally mandated testing.

Conductor / Locomotive Engineer Union Pacific Railroad July 2004 – July 2012

·Negotiated and directed train and cars movement.

·Communicated with train dispatchers to obtain and adjust directions

·Complied with all federal regulations.

EDUCATION

Bellevue University, Omaha, NE

Bachelor of Science (BS) Degree Business GPA 3.4

University of Nebraska, Omaha, NE

Executive MBA Business Management

Spokane Community College, Spokane, WA

Associates of Applied Science (AAS) Degree General Business

CERTIFICATIONS

Dale Carnegie Leadership - Win Friends and Influence People August 2017

Federal Aviation Administration Part 107 Unmanned Aircraft Pilot January 2020

UP Way Six Sigma and LEAN Management August 2016

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