Manager Program

JOE DAVID PIERCE

Wake Forest, NC ***** ***.******@**********.***

512-***-**** linkedin.com/in/joedavidpierce

PROGRAM MANAGER

Program Manager with verifiable technology sales and program management expertise. Results driven leader with broad experience in process design, leading to enablement of efficiencies and revenue producing results. Responsible for motivating and coordinating a wide range of roles on a global level. Equipped with a proven record for identifying and applying appropriate process and tool enhancements to achieve business process improvements. Collaborative leader and team member with an unwavering job focus and work ethic. Strong interpersonal, written, and verbal communicator with ability to engage and solicit input from all stakeholders and deliver clear solution proposals.

EXPERIENCE

Lenovo, Morrisville, NC Oct. 2013 – June 2020

Program Manager, Tools/Automation Program Manager

Managed integration execution of merging IBM and Lenovo Enterprise business units.

Lead transformation of enterprise launch strategy for enterprise products.

Planned and enabled custom solutions process for Enterprise products.

Created and designed multiple customer focus programs for test organization.

Responsible for integrating customer feedback into our development process.

Implemented internal UAT strategy for internal tools launch.

Lead automation and efficiency efforts across the development organization.

Lead IT teams on gathering requirements, building and implementation of efficiency tools.

Dell Inc., Round Rock, TX April 2007 - Oct. 2013

Program Manager, Sales Enablement, Jan. 2011 - Oct. 2013

Worked to design and coordinate sales enablement process including product code creation, global catalog standardization, tool compatibility, test strategy, fulfillment coordination, training, KPI’s and governance model.

Mapped and designed processes related to Sales and Marketing for Americas on global tool consolidation effort.

Instrumental in creating product enablement process for Enterprise products.

Lead and managed business requirements for global standardization of customer data.

Designed and enabled sales process for Enterprise and Client hardware.

Defined test parameters and strategy for enablement process including product data, order management systems, sales tools and fulfillment.

Relationship Senior Account Manager, Public Accounts, April 2007 - Jan. 2011

Worked with inside and outside teams to develop solution strategy for target customers.

Identified key expansion opportunities and implemented strategy to gain new business from existing customers.

Directed efforts in attaining and managing rollout of multiple large hardware and services deployments.

Served as a mentor to prospective recipients of promotions in Dell’s mentoring program.

Served as Services SME for sales territory.

ADDITIONAL RELEVANT EXPERIENCE

Farmers Insurance, Austin, TX

Account Representative

Dell, Inc., Round, Rock, TX

Relationship Account Manager, SMB

EDUCATION

Bachelor of Business Administration, Management

Stephen F. Austin State University

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