Assistant Manager

Janise Billiot

**** *** **** ********, **** ****

New Orleans, LA 70131

Phone: 504-***-****

Email: **************@*****.***

Objective

Seeking a position in a fast-paced organization where excellent customer service and organizational skills will be utilized in performing various administrative tasks.

Employment History

Administrative Assistant Ochsner 07/2016 - 03/2019 Assistant to:

University of Queensland - Ochsner Clinical School, Head of School and Dean of Academics

Assistant Vice President, Graduate Medical Education Vice President, The Institute of Medicine, Education, and Spirituality Supported:

Graduate Medical Education, manager

Under Graduate Medical Education, department

Designated Institutional Official, Graduate Medical Education Clinical Simulation and Patient Safety Center

Education division

• Managed projects, Bright Author display, complex calendar events/appoint- ments both domestic and foreign as well as multiple email accounts

• Organized travel, created expense reports

• Oversaw inventory/supplies, surveys, invoicing, reports, data, work orders, multiple databases, payroll

• Classroom manager for the University of Queensland; scheduled classes/events for the university and Ochsner Medical Center, approved classroom assign- ments/usage, compiled data for the end of year reporting, checked classrooms for cleanliness and compiled a list of users who did not honor the contract stip- ulations

• Worked closely with IT to ensure the conferencing software and computers were working and users had the support they need as well as kept my skills up to date with the latest technology such as WebEx and Zoom conferencing por- tals

Janise Billiot

Page 2

Assistant Sales Manager AT&T 07/2010 -

07/2016

• Managed operations of the retail store

• Determined appropriate staffing levels

• Saw candidates for hire through the entire new hire process

• Coached sales reps, evaluations and administered discipline

• Payroll administrator

• Arranged travel and created expense reports

• Facilitator of customer inquiries and assisted reps with troubleshooting

• Kept strong knowledge of all company products, services, and competitive of- fers to assist representatives and customers in making smart purchases Preceptor, Lead AA, DBAA Davita 06/2004 - 03/2010

• Served as a consultant for clinics preparing for internal and state audits

• Executed the coordination of payroll for 2 Divisional Bio-Medical Teams across the Northeast Region as well as my home clinic

• Established new processes for administrative assistants, trained administrative assistants within the region, maintained manual, interviewed new candidates, and allocated all regional orientation for new administrative assistant hired

• Revised the established admissions process

• Instructed medical personnel in software programs

• Unit safety manager

• Was the main point of contact for the office on issues related to accounting, human resources, and purchasing as well as external vendors, patients, and doctors

• Maintained patient charts, personnel file and credentialing

• Booked travel and filed expenses

Education and Training

• Phillips Jr. College - Executive Secretary Diploma - Marrero, LA

• YMCA - Office Management Certificate - Boston, MA

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