Merri Ann Langhorst

**** *. **** **., ******, CO 80003

adjddx@r.postjobfree.com ● 303-***-****

Education

Sturm College of Law, University of Denver (May 2017 – May 2020). Juris Doctor.

Licensed to practice law in Colorado.

Community College of Denver (Aug. 2015 – Aug. 2016). Paralegal Certificate Program. (Discontinued upon acceptance to law school.)

University of Alabama (Aug. 1983 – May 1989). Bachelor of Science in Computer Science (Magna cum laude.)

Work Experience

Legal Extern (Jan. 2019 – Mar. 2019), Colorado Legal Services, Denver, CO

Primary responsibility was to work with clients to gather details, identify legal issues, and research those issues for my supervising attorney's follow-up. Participated in one mediation.

Volunteer (May 2018 – Sept. 2018), Colorado Legal Services, Denver, CO

Assisted one of the CLS lawyers in drafting letters to applicants who cannot be directly accommodated. I did research to assure that the legal advice was current and complete. This work was informal and sporadic, as my class schedule allowed.

Paralegal Internship (July 2016 – Sept. 2016), Law Firm of Daniel T. Goodwin, Broomfield, CO

Assisted with litigation preparation including researching statutes and case law; drafted pleadings, motions, and disclosure certificates; assembled disclosure information; communicated with medical providers and clients to obtain records and other information for case preparation.

Senior Technical Support Engineer (2004 – 2016), McKesson Corp., Westminster, CO

Senior Technical Support Engineer (2000 – 2004), Requisite Technology, Westminster, CO

Senior Technical Support Engineer (1998 – 2000), Rogue Wave Software, Inc., Boulder, CO

These jobs were similar to one another, though each centered on a different proprietary software product. Responsible for investigating and resolving complex technical issues with the Horizon Clinicals electronic health records system (McKesson), online query/search applications (Requisite), and database query tools for software developers (Rogue Wave).

Worked primarily with Oracle databases and Linux operating systems. Wrote internal and customer-facing documentation of complex technical issues, problems, and solutions; submitted information and potential solutions to Development organization and worked with them to design and deliver final resolution of customers' technical issues; occasionally conducted training and informational sessions for peers; communicated with customers frequently and timely, both in writing and on the phone; usually worked independently with little supervision, but often consulted and coordinated with and assisted peers to achieve the best and most timely resolution of urgent and complex customer issues; handled a heavy caseload efficiently, fulfilling all obligations and time deadlines while achieving excellent customer success and satisfaction.

McKesson in particular required very detailed, in-depth, and thorough investigation of technical issues. Patient safety depended on careful and precise handling of patient data and system functionality. I formed strong partnerships and solid trust relationships with internal colleagues as well as external customers, which facilitated and optimized the resolution of complex problems.

McKesson also required annual HIPAA training and strict confidentiality of the protected health information that I worked with daily.

Barista (shift supervisor) (1997 - 1998), Starbucks, Arvada, CO.

Youth With A Mission (YWAM)/Mercy Ships (Oct. 1992 – Dec. 1996), International

Served in a variety of capacities with this all-volunteer humanitarian organization, inland and aboard the hospital ship m/v Anastasis, overseas (Europe, Africa) and in the U.S. Worked and lived with a widely diverse group of people encompassing many nationalities, cultures, and languages.

Lead Programmer/Software Analyst (Jun. 1989 – Oct. 1992), Communix Corp., Tuscaloosa, AL

Job Interests

Legal research and writing.

Legal investigations.

Public interest law, especially civil rights, criminal justice reforms, and post-prison reentry assistance.

Contracts and compliance.

Also interested in exposure to and learning about a variety of areas of the law, as I am not locked in to a particular specialty or niche.

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