Social Media Manager

Dawn Luebeck

**** ****** ***. **** *, Bourbonnais, IL 60914 C: 815-***-**** **********@***.***

Professional Summary

Management Professional with over 10 years management experience, through small business operation and corporate setting, currently operating a 1.8 million dollar business. Involved in all aspects of human resource, staffing & onboarding, profit & loss spread sheets, financial management, merchandising, inventory control, loss prevention, networking & outreach. Seven years of retail pharmaceutical expertise includes FDA drug safety guidelines, pharmacy law, HIPAA regulations, inventory management, insurance billing, pharmaceutical calculations. Ability to handle fast paced environment in a controlled and organized manner, leading through time management, prioritizing workflow, excellent conflict resolution and consumer integrity.

Work History

General Manager, Mentor Manager, Impact Coach, 08/2015 to Current

Visionworks – 1630 N State Rt 50, Bradley, IL

Placed within top 100 stores nationwide for 2015, 2016, and 2017, 2018, and 2019; through directing and executing effective staffing, training, financial operations, and inventory management.

Managed all functions of Human Resources: Recruitment, on boarding, and training.

Lead a top performing, passionate, team in compliance to company’s performance management policies to ensure growth and promotion within staff, exceeding all company standards and KPI’s, through creation and execution of Individual Development Plans, and Performance Improvement Plans.

Conduct Performance Appraisals and salary administration.

Sales growth of 15 – 25% every year, through Networking, Outreach, and patient retention.

Mentor Manager throughout Chicago Market, training within management team, staff, and doctor partnership.

Impact Coach throughout Chicago Market implementing new strategies and behaviors.

Develop and maintain good working relationships with all doctors, within location, visiting staff, and market.

Social media liaison for Territory in 2016; work effectively with peers for company growth within Chicago Market; local marketing through various outreach ventures.

Continued profit and growth since opening in October 2015. Positive EBITDA every fiscal month. Working knowledge of profit and loss statements, handling fixed and controlled expenses to maintain profitability within the location.

Maintain integrity through positive controlled inventory and loss prevention.

Desire to help people have a better quality of life through their experience in my retail location, excellent conflict resolution skills, satisfying patient issues quickly and effectively, Customer Satisfaction over 95%, over 5 years.

Certified Senior Pharmacy Technician, 11/2008 to 08/2015

Walgreens - 222 W Court St., Kankakee, IL

•Key team member in development and implementation of Bedside Delivery Partnership Program with Amita St. Mary’s Hospital which resulted in an additional 200 scripts per month.

•Perform drug inventory, purchasing, and receiving resulting in an average department savings of $15,000 per month.

•Increase pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs, manufacturer coupon filing, or prior authorization procedures.

•Fills and dispenses an average of 100 prescriptions per day.

•Compounding pharmacy experience.

•Resolve insurance rejections and other billing issues, Third Party Specialist.

•Conducts weekly and monthly inspections of medication storage locations as part of inventory control.

•Complete new and updated patient profiles, including lists of patient medications, medical history, etc.

•Act as patient liaison with respect to medical health care facilities and insurance companies.

•Assist pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

•Numerous positive patient interactions, conflict resolution, satisfying patient issues swiftly and efficiently.

Once ‘n Again Consignment Shop, Owner, 09/2001 to 04/2006

Fairbury, IL

•Handled all aspects of daily retail business, including: store promotions and sales, Point of Sale (POS), pricing and displaying merchandise, opening and closing procedures, and other routine store maintenance.

•Maintained financial operations of business, including: banking, credit, sales tax, pay-outs and financial balances.

•Performed Human Resource responsibilities, including: interviewing and hiring of employees, managing/training employees, 30-60-90 day reviews and termination procedures

•Performed Inventory control, price reductions, rotating merchandise based on season or trend, seeking new items.

•Customer service interactions with buyers and sellers to obtain highest profit margin for business.

•Coordinated advertising, including: creating ad copy for newspaper, radio, and in-store sales, website build for on-line access to business.

•Integrated Community Service through clothing/household and financial donations to families in need in the community via non-profit or other community organizations.

CERTIFICATION

SHRM Certification - est. January 2021

COMMUNITY SERVICE

Bourbonnais Friendship Festival Committee, volunteer since 2014, Parade Chair since 2015. Organization and execution of Children’s and Grand Parade, 2016, 2017, 2018, 2019, and 2020 Festival years.

Concessions Coordinator for Kankakee Trinity Academy sports program 2011, 2012, 2013, 2014, 2015, and 2016.

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