Engineer Desktop Support
Resume:
Chad Volz
Louisville Ky, *****
adjdbc@r.postjobfree.com
Highly skilled Infrastructure Engineer pursing a senior level position that provides the ability to learn and cultivate skills in a corporate environment with an emphasis on Information Technology. 10 Years of demonstrated knowledge and experience in planning, designing, installing, managing and securing IT Infrastructure. Strong Understanding of Server and Network Management, proven record of success implementing, diagnosing, and resolving technical inquiries. Looking for challenging, fast-paced work that requires critical thinking, creative solutions, technology interaction and the ability to leverage current IT best practices to build a fulfilling career.
Server/Network Infrastructure
Windows Server 2003-2019
Various Flavors of Linux
Active Directory/DNS/DHCP/GPO Mgmt.
Dell/HP Server/Blade and peripherals
Cisco router/switch (Fex/9K)
Fortigate Firewalls
Brocade Fabric Management
XIO ISE/Hitachi/PURE SAN
PowerShell Scripting
• Infrastructure Engineer Adv., ZirMed\WayStar, December 2016-Present
oResponsible for planning and managing organizational technology infrastructure
oAzure Administration (Training Classes in progress. Plural Sight/New Horizens AZ300/301)
oConfiguring, maintaining, and managing all server operating systems
oVMware and PURE Storage Administrator
oAdministration of Brocade switches
oExecute Zoning for development and production storage volumes
oAcross site replication of significant DR Data
oOversee IO Storage Performance along with development storage arrays
oEnsure Backup methods are in place and well tested
oCollaborate with DBA for accurate Storage usage
oContinued Advancement of both Virtual infrastructure and PURE Storage systems
oCisco network switches and router experience
oFortgate Firewall
oAnalyzing Server/Network requirements and planning configurations
oServer and Network gear deployment and configuration
oRepairing and maintaining server/networking Hardware
oDesigning, constructing, and scaling infrastructure
oBuild and Maintain deployment Images
• Windows Systems Engineer, National Government Services(CMS), May 2014-December 2016
oFISMA High security Environment
oResponsible for daily service desk tickets
oServer support/maintenance on approx. 1000+ Windows servers (some Linux)
oRotating on call for all server support
oPhysical and virtual server (VMware) implementation
oNetwork cabling, Microsoft/VMware ESX patching
oContinuous firmware updates
oKeeping up to date security baseline on all servers
oSome experience with SAN
oMicrosoft clusters
oAvamar/TSM Data Recovery
oCitrix app management
oRouters\switches\firewall
oSecurity Checklists
oServer Auditing and Security vulnerability remediation
• Support Technician, C&I Engineering, September 2012-May 2014
oEnterprise Environment
oResponsible for all new user desktops and Cisco phone set ups
oTroubleshooting Break/Fix errors (Hardware & Software)
oData Recovery Software
oLead multiple lunch training sessions for major software changes
oManaged companies SharePoint Services 3.0
oSome Hands-on experience with Group Policy
oVMware
oServer Support/Installation
oCisco routers/switches
oBuilt test environments with retired tech to run virtual/physical simulations
oWorked closely with Systems and Network Admin to implement new changes to the company’s IT infrastructure
• HPVC Rescue Team, Hewlett Packard, April 2012-August 2012
oCall Center Environment
oFirst response team for all North American based repairs on Troubleshooting HP specific desktop computers (Hardware & Software)
oResponsible for individual hands on repair when customers send their computers back to us for repair
• Desktop Support Intern, Trover Solutions, February 2011-Februrary 2012
oIntroduction to IT policies and procedures
oTicketing systems (Altiris)
oSoftware Deployment (Altiris)
oTroubleshooting End User Break/Fix issues
oSetting up new users
oPhysical machine relocations
oSome shadowing with network and security teams.
• Associates Degree in Applied Science of Computer Information Systems. May 2013 Ivy-Tech
Community College and Indiana University Southeast, New Albany, IN.
Certifications: • CompTia Net+ / TestOut.com Net+
•Joshua Lewis •Elisabeth Wells Robert Hanlon
Infrastructure Analyst Senior Security Engineer Infrastructure Servers Analyst Senior.
IBM Churchill Downs Inc. National Government Services
317-***-**** 502-***-**** 315-***-****
IT INFRASTRUCTURE ENGINEER
PROFICIENT TECHNOLOGIES
VMware vSphere, vCloud Director, vRealize Automation
Solarwinds Full Suite
PRTG
Avamar/Trivoli/Veam Backup Solutions
Sharepoint(Services and Enterprise)
Various Ticketing Systems
Security Software Management (SEP, MS Endpoint, Sential One)
IT Auditing Experience
Various Patching software
PROFESIONAL EXPERIENCE
EDUCATION
REFERENCES
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