Security Officer Service
Resume:
Lisete Depina
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OBJECTIVE
Obtain a position as a team player in a people-oriented organization where I can maximize my
Customer-service experience in a challenging environment.
EXPERIENCE
Harvard Street Neighborhood Health Center - Contact Tracer
October 23rd
Call contacts of newly diagnosed patients, Perform waiting/outreach calls.
Collect and record information on symptoms into the CRM.
Provide contacts with approved information about Massachusetts quarantine and isolation procedures, and refer them to testing according to protocol or to a COVID-19 Care Resource Coordinator.
Contact tracers will follow up inform contacts about the importance of quarantine and what to do if symptoms develop.
Maintain daily contact with supervisor.
June 2017 – Present
MIT Atlas Service Center - Generalist
Issue ID cards by printing, processing and programing.
Create DLC spouse ID records in the database. Take passport photos. Provide on-site customer service by answering the phones. Investigate and respond to emails in order to capture relevant data for the Service Management system (Service Now).
Assist staff and students with I-9 validation and background checks.
Direct customers to the specialists for these functions: IT Help and Repair, Tech Cash, Tax Treaties.
Greet and escort them to the Center location where they can complete in-person tasks (kiosks, IT Help or Repair).
Understand and describe the Commuting Benefits Programs including parking, issuing T-Passes, bicycle, carpool, reimbursements, shuttle, Hubway and communicating all commuting programs and assist all customers with identifying the most advantageous program for their commute.
Transit specialist perform all commuting
Generalist functions
Generate monthly T-Passes
Process and replace lost T-Passes
Prepare passes for monthly distribution
Reconcile T-Pass order.
Collect payments as necessary
Manage accounts through SAP
Rent A Center July 2011 - June 2017
Assistant Manager/Representative Associate/ account manager
Provided exemplary post sales communication and service to clients.7
Attracted potential customers by answering product and service questions and suggesting information about other products & services.
Opened customer accounts by recording account information.
Maintained customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution.
Maintained financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepared product or service reports by collecting and analyzing customer information.
Contributed to team effort by accomplishing related results as needed
Performed daily cashier functions/ Accountable to the store inventory.
Accountable for collections and provide clients with payment history information.
Responsible for schedule delivery and handle payroll for staff.
Allied Barton Security Services March 2010 – April 2011
Security Officer
Managed and maintained the safety of the building.
Efficiently communicated and provided excellent service to clients and collected required information from visitors.
Thoroughly monitored security cameras.
Allied Barton Security Services July 2007 – February 2010
Security Officer Supervisor
Assisted multiple staff members and responsible for managing work schedules.
Executed administrative duties and managed payroll daily basics.
Quickly and adequately responded to all the emergency incidents on the facility.
Strand Pharmacy June 2003 - August 2006
Pharmacy Assistant
Communicates daily with customers, manufacturing sites (globally), sales representatives, marketing and other key internal customers and suppliers
Serves as the primary contact for any service-related inquiry
Answered incoming calls, providing superior service to all customers.
Accountable for handling cash transactions
Responsible for ordering vital supplies for the pharmacy.
EDUCATION
Burke High School June 2004
PROFESSIONAL SKILLS
Windows XL, Power Point, data entry, 50 wpm. Extensive knowledge of Mac and PC systems also very Internet savvy, Strong competency in Microsoft Office, specifically PowerPoint, Word and Excel; Excellent computer skills; Ability to learn new systems quickly and maneuver the internet and internal intranet sites with ease
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