Business Analyst/Scrum Master

Krystal Nwankwo

202-***-**** Alexandria, VA *******.*********@*****.***

https://www.linkedin.com/in/krystalnwankwo/

SUMMARY

Servant-leader focused on the growth and well-being of people and community interaction through stronger self-organization, cross-functionality and a drive for continuous improvement

Well-developed interpersonal skills with demonstrated ability to effectively interact with all levels internally and externally of an organization including VPs, directors, project managers, UAT/QA teams, software engineers, subject matter experts, vendors, internal and external customers

Motivating trainer and mentor encouraging high level performance through personal practice

Experience in designing, developing and implementing business process modeling and system solutions using an Agile approach

Continuously focused and integrated in the well-being of my team, and building a great culture where the company mission is able to thrive without impediments

EDUCATION

MBA in Healthcare Management – Towson University, Towson, MD

BS in Business Administration – Bowie State University, Bowie, MD

Certified Scrum Master (CSM) – Scrum Alliance

ServiceNow, Certification (CSA) – in progress

SKILLS

Technology: Jira, Word, Excel, PowerPoint, Outlook, Zoom, Skype, MS Teams, Oracle, Paycom, Concur, Great Plains

Core Strengths: Requirements Gathering, Stakeholder Management, Systems Analysis and Implementation, Business Process Modelling, Functional Design Specifications, Change Management, Communications Development, Strategy Planning, Project Planning, Budgeting, Issue and Risk Management

WORK EXPERIENCE

Carefirst Community Health Plan, Washington, DC April 2020 – Present

Accounting Associate II / Business Analyst

Drive direct adoption and implementation of lean and agile practice to multiple value streams including cross-functional teams, development and database teams, and during the daily standup and sprint retrospective meeting to review performance of monthly close process

Develop an agile monthly schedule for planned deliverables, track progress, verify alignment with previous month accounting closing when approaching month end

Collaborate and communicate with internal stakeholders during sprint reviews by presenting company financials and providing data driven insights

Mentor interns to act as a self-organizing team and seek higher productivity levels by encouraging open questions during refinement, and to work with SMEs to understand best practices during vendor relationship building and day to day invoicing

Reconcile corporate credit cards, collect receipts, validate billing codes and update account platform data

Use Oracle E-Business Suite to facilitate accounts payable workflow, and process daily payments via EFTs, checks and wire payments

Trusted Health Plan, Washington, DC June 2017 – March 2020

Staff Accountant II / Business Analyst

Provided the strategic vision to streamline workflows through an automated check payment process through process implementation of Invoice Connect on Great Plains platform

Implemented new payroll and accounts payable workflow by streamlining the approval tracking system process through synchronization of accounts payable email box with Concur platform for weekly EFTs payments

Collaborated with vendors during implementation stage, resulting in 90% of vendors becoming paid by EFT or ACH

Interfaced with stakeholders in product functionality and ideas for integrations into Concur platform

Led requirement gathering, conducted requirement review meetings, wrote functional requirement documents (FRD) and business requirement documents (BRD)

Drove weekly reporting and continuous feedback loop to communicate accomplishments and progress to leadership, and to guide decisions between product and implementation teams

Manage the assessment, timely escalations, and successful resolution of project risk issues and dependencies with maximum transparency to delivery leads, QA and engineering

Identified and assisted in prioritizing dependencies in previous projects to ensure streamlined project workflow

Researched solutions and developed employee travel program to resolve employee expense tracking inaccuracies by integrating a ghost credit card linked to concur portal and automating invoicing process for account balance reload

Documented and coded information from Amtrav system to ghost card, resulting in the discovery of places company was able to reduce costs and increase revenue

Implemented product features to employee travel booking Amtrav portal including booking date, department employee data and travel expenses

Bridgepoint Hospital, Washington, DC August 2016 – October 2016

Assistant to VP of Human Resources

Acted as team project manager, prepared and presented reports to the Executive team

Interacted with cross-functional teams to coordinate care and services, improve operations and ensure a high level of patient quality of care through procedure implementations

Coordinated production and release of marketing materials including brochures, bulletins, newsletters, ads and flyers

Led planning and execution of seminars, conferences, workshops, and marketing programs and events

Supported HR with full lifecycle recruitment including qualifying candidates, interview phase, onboarding, training and termination

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