Manager Store

Shaunda Wright

*** ******** *** ** #*** Atlanta, GA 30308 813-***-**** *******.********@*****.***

Professional Statement: Highly motivated, skilled and experienced in Management across various Operations and functional departments within the Hotel Industry. Work well in a team environment to manage day to day activities to ensure proper integration of all departments in accordance with the company policies and procedures. Ensure standard of cleanliness, hygiene and tidiness in guest’s rooms and all areas meeting rooms and public places in the hotel. Maintain supply levels, order supplies, work orders and housing forms. Lead staff meetings and report to Executive level management as required.

Executive Housekeeper

Managing day-to-day housekeeping staff and laundry services. Provide operations support in all areas of housekeeping operations including, staff training, room inspections enforcing adherence to hotel policies, company standards and procedures. Enforce housekeeping quality assurance and all cost measures.

Operations Manager/ Assistant General Manager Summary

●Manage budget and oversee the disbursement of annual budgets.

●Oversee guest communications, satisfaction and deal with customer complaints and comments.

●Lead in the recruitment and continued training of all staff.

●Complete schedules for all departments.

●Set quarterly profit goals and track sale trends.

●Work directly with Busch Gardens and Tampa’s Lowry Park Zoo to maintain a positive relationship.

●Establish and build ongoing relationship with Tampa Police Department to ensure guest safety and neighborhood relations.

●Prepare and lead inspections.

●Work directly with contractors and suppliers. Oversee maintenance and furnishings.

●Lead in sales for individuals and groups.

Career Progression

EMPLOYER

TITLE

LOCATION

DATES

Hilton Garden Inn Perimeter Center-Hyatt Midtown

Executive Housekeeper

Atlanta, GA

July 2018 to Present

Holiday Inn Express

Assistant General Manager / Operations Manager

Tampa, FL

April 2013 to July 2018

Hospitality Services Inc

Site Manager

St. Petersburg, FL

September 2010 to April 2013

Consumer Adjustment Company Inc

Collections Manager

St. Louis, MO

April 2008 to August 2010

McDonalds (Casper Company)

Store Manager

Tampa, FL

January 2007 to March 2008

Hilton Hotel City Center

Executive Manager

St. Louis, MO

January 2006 to March 2007

Sheraton St. Louis

Executive Manager

St. Louis, MO

June 2001 to January 2006

Dillard’s Department Store

Polo Customer Service Manager

St. Louis, MO

January 1999 to February 2001

Business Management Education Date Earned Florissant Valley Community College

●Proficient computer skills and advanced experience in Microsoft Office Software

●Excellent written, analytical skills and verbal communication skills

●Demonstrated organizational skills

●Advanced competency in management of projects, contracts, procurement & people

Contact this candidate