Customer Service Rep

Regional Security Supervisor

QUALIFICATIONS PROFILE

Dedicated, Enthusiastic, analytical, and detail-oriented customer service professional with 10+ years of hands-on experience in providing Security and administrative support. Extensive knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and SharePoint. Proven ability to deliver Top-Notch Professional service to ensure customer satisfaction and productivity. Well Equipped with excellent interactive talents in communication and establishing constructive affinities with individuals of various backgrounds. Technically proficient with multiple databases and technology systems and applications.

SUMMARY OF RELEVANT EXPERIENCE

Constellis/Omniplex

Regional Site Supervisor & office management

Administrative Support FUNCTIONS, Interpersonal Collaboration and Management, Customer Service, and Regulatory Compliance.

Continued to serve as a liaison for multiple groups, employees, managers as a capable and knowledgeable personnel trainer.

Continued to utilize time management skills to set and uphold productivity deadlines that reflected well on the company’s mission.

Continued to produce and promote accurate and quality work with administrative functions.

Continued to oversee day to day operations and overall team performance

Produced and implemented Quality assurance assessments contract wide with checks and balance, training processes and Standard Operating Procedures for various positions/Locations.

Continued to be an effective problem solver, Resolving customer complaints and potential problem situations with customers through proactive planning, creativity, and customer relations.

Growth and Development Impacts

Sought after to Lead Visitor Access Unit

Sought after to Build/Lead the Company’s Global Contract Security Program

Recipient: Lightning Bolt Award, October 2010

Commended for exemplary performance as a supervisor

Recipient: Employee of the Month Award, January 2008 & February 2009

Awarded for demonstrating stellar customer service, reliability and leadership

Recipient: Spark Award, May 2008 & June 2009

Awarded for performance beyond the call of duty and sustaining exceptional customer service

Recipient: Spark Award, August 2007

Awarded for performance beyond the call of duty and sustaining exceptional customer service

WORK HISTORY

Constellis/Omniplex

Regional Site Supervisor & office manager Mclean, Virginia Apr 2011 – sep 2020

Omniplex

Shift Supervisor Mclean, Virginia Mar 2010 - Apr 2011

Omniplex

Access Control officer Mclean, Virginia Apr 2011 - Jan 2008

Omniplex

Armed Security officer Mclean, Virginia apr 2007 - apr 2008

EDUCATION / TRAINING

Year-Up Program-Technical & Professional Development Training

Graduation: January 2011

Year-Up Internship, National Capital Region, Arlington, Virginia August 2010-January 2011

Assigned to Kaseya- International Software Development Co. based in Lausanne, Switzerland

Internship Objective: Cross-functional business experience at a high-tech company.

Recipient: Year-Up Intern of the Week Award, September 2010

Awarded for motivation, drive and goal achievement

Contact this candidate