Desktop Support Manager

ALO TOLULOPE DORCAS

Objective

To strive for excellence and precision in all positions, seeking self- development, advancement and improvement in technical and organization strategies, so as to improve set objectives and achieve managerial goals and targets.

Education

Ambassadors College, 2004/09-2010/09

Ile-Ife, Osun-State,

Senior Secondary School Examination (SSCE)

Federal Polytechnic, Ede 2010/05-2012/04

National Diploma in Computer Science

Upper Credit

Obafemi Awolowo University, 2012/10-2016/09

Ile Ife,Osun-State.

B.Sc. Computer Science/Mathematics

Second Class Upper Division

National Youth Service Corps (NYSC) 2018 -2019

Professional Certifications

• Award in Human Resource Management 2018/07

• Award in Project Management 2019/02

Working Experience

Network Administrator 2018/05-2019/03

Grand Cereal Limited (UAC),

Jos, Plateau State.

• Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support,

phone/email response).

• Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals. Personal Data

Address

No 7,Zone 5, Afeki-Street, Oke-Opa,

Ile-Ife, Osun-State.

State of Origin

Ondo

Sex

Female

Phone

081********; 081********

E-mail

**********@*****.***

Date of birth

16-11-1994

Religion

Christianity

Marital Status

Single

Skills

• Microsoft applications

• Team work

• Extremely quick learner

• Leadership

• Networking

• Human Resource

• Interpersonal skills

• Networking

Languages

Yoruba

English

• Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users

• Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.

• Assists in the planning, coordination and implementation of projects.

• Assists in training of basic systems for new and current users when necessary.

• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs. Intern 2015/11-2016/04

Courteville Business Solution,

Lagos, Lagos State.

• Data Collection of clients and prospective clients.

• Response and Resolving of Clients' queries and enquiry.

• Data Analysis and Compartmentalization.

Student Intern 2013/02-2015/03

Information Technology and Communications Unit,

Obafemi Awolowo University,

Ile-Ife, Osun-State.

• Engagement in various support systems functions including Troubleshooting network, network support, installation of network printers.

• Hardware and Software Maintenance of all Organizational Systems.

• Installation of Software and ERPs.

• Responding to all queries from any department as related to IT.

• Proper inventory record of all IT equipment and accessories assigned to staff. Hobbies

• Reading

• Singing

• Adventures

Referees

Mr. Daramola Anu Rev Dr. O.O.Testimony Onifade,

Shift Production Manager, Director of Ecumenism.

Grand Cereals Limited (UAC of Nigeria) Nigerian Baptist Convention, Jos, Plateau State, Baptist building, Oke-Bola, Ibadan, Oyo State, 080******** 080********

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