Manager Front Office
Resume:
P. SANTHOSH KUMAR
C H Mohalla
Mysore- 570024
Karnataka State
India
MOBILE NO: +91-984*******
E mail: ***************@*****.***
Position Desired: Front Office Manager, Customer Relations/ Care & Coordination
Objectives
To work in an organization wherein I can apply knowledge and work experiences to its maximum, which I have gained, from my previous reputable employers, and to contribute to the growth and fulfillment of its corporate objectives
Skills
Customer Handling, Coordination, Inter-personal, Public Relations, Leadership, Negotiation,
Employment history:
Currently working In India Garage (Mahindra & Mahindra) as Service Manager/ Customer Service from 1St December 2015 to Dec 2018
Responsibilities
1)To Ensure Smooth operation of vehicle servicing/Repairing and deliver vehicle on time with quality of job
2)To maintain proper day to day activities of front office and customer handling to enable smooth operation of the workshop
3)Daily review with Service Advisor /RM’s about status of pending RO/vehicles and review on VAS
4)Coordinating with principles regarding the product update’s and market updates and product related concerns
5)Monitoring and focusing on Customer complaints and resolving the same as per the process
6)Coordinating with floor controller regarding the vehicle status updatation of high priority vehicle
7)Daily coordination with CRE team about the concerns status of individual Advisor wise same will clarified with respective advisor to understand the concern and resolve at the earliest
8)Apart for the above taking care of entire activity of the floor in absence of the technical Manager /Service Manager
1] Employed with V-LEAD an unit of SVYM in Mysore as Training Co-ordination In Training Department from Feb-2013 to Dec 2013
Responsibilities
1] Training Coordination
2] Interacting with existing and new clients, fix appointments, coordinate regarding the business to get orders, negotiate about the costing part etc..
3] Introducing new clients to enhance the current business.
2] Employed with NIIT LTD In Delivery team as training /projects co-coordinator since 1st July 2010 till Feb 2013
Responsibilities
1] Office management /Activities
2] Training coordination, Interacting with Trainers and clients, coordinate regarding the trainings, negotiate about the costing part etc..
3] Introducing new clients.
4] To maintain day to day Training activities.
5] To have a vigil check on Trainers about their training’s.
6] To send training report /details to customer.
7] To create SOW for Trainers/Vendors and managing their payments release on time.
3] Employed with Data Grid Technologies Pvt Ltd Bangalore as Business Development Manager from July 2006 till April 26th 2010
Engaged with technical and non technical corporate trainings development, support services, web designing, and projects and staffing to all industries.
Responsibilities
1] Office management / Activities
2] Interacting with existing and new clients, fix appointments, coordinate regarding the business to get orders, negotiate about the costing part etc..
3] Introducing new clients to enhance the current business.
4] To maintain day to day office records.
5] To have a vigil check on technical and management team.
6] To outsource the trainers. if required hire external trainers.
4] Worked in Tele samparkh Mysore [Franchise of Spice Telecom] from April 2004 till July 2006 as Office in charge
Responsibilities.
1] was complete in charge of franchise [DSA].
2] To take care of sales and meet monthly targets.
3] Sell sim card, currency and mobile accessories.
4] To monitor FOS.
5] Worked in Middle East Specialized Cables [Saudi Arabia - Riyadh] from Nov 1999 to Dec 2004 as logistics foremen and section in charge.
They are the manufacturers of Telephone Cables, LAN cables, Control cables, power cables, inst cables, Irrigation cables & Power cables.
Responsibilities.
1] Responsibility of supplying required materials to the Machine Operators as per the Job card & Instructions.
2] Responsible for supply of raw material to production department according to material requisition.
3] Responsible for the daily production targets and to meet quality aspects.
4] Responsible for taking stocks day to day and housekeeping.
5] To schedule manpower.
6] Worked with RPG Cables Mysore for Nov 1993 to 1999 Nov in production Department.
They are one of the leading Manufacturers of Jelly filled Telephone cables and optical fiber cables.
Responsibilities.
1] To operate different type of production machines.
2] To check manually the quality of output material using simple instruments.
3] Responsible for good housekeeping near the work area
4] To meet the given production target by maintaining quality.
7] Worked with Keynes Technologies, Mysore, as Technician from Aug.1993 to Nov. 1993.
They are the subcontract for companies for assembly of computers and printers.
Responsibilities.
1] Worked in testing department.
2] Testing of PCB and components stuffing
3] Manual soldering.
Training and seminars attended
1. Operators Training conducted by R.P.G Cables in 1995
2. Value- the Key to Self Improvement sponsored by R.P.G Cables in 1995
3. Cost of Quality Prospects & ISO conducted by R.P.G Cables in 1995
4. KAIZENS for Maintaining of 1.3.0 Records & Monitoring.
Educational Qualification:
1] Diploma in Business Administration [DBA] in Customer Relationship Management From Kent management group of studies UK Affiliated with IIBM Delhi with securing 70% marks. .
2] “Office Automation Course” at COMPED, Mysore, India in 1995.
3] “Industrial Training Institute” at National council in Vocational Training (NCVT) – 1993, in Trade “Electronics General “, Securing 66.8 % of marks.
4] “Secondary School Leaving Certificate (SSLC)” in April 1990 from the Institute of Education High School, Mysore in 1990.
Language/ Dialects written and spoken.
English, Hindi, Kannada, Arabic, Tamil.
Personnel Details
Place of Birth : Mysore, India.
Date of Birth : 09-11-1973.
Nationality : Indian.
Civil Status : Married.
Religion : Hindu.
Pass port details : # K 8800047
Valid till 25.12.2022 issued at Bangalore
E-mail : mailme _ santhosh @ yahoo.com
Mobile No . : 984**-*****
Provincial Contact : # 360/A D, Subbiah Road C H Mohallah Mysore-24, Karnataka state,
India.
I hereby certify that the Information provided above are true & correct to the best of my knowledge.
P.SANTHOSH KUMAR.
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