BONISWA FUZILE

CONTACT

Address:

** * ******* ****,*********** Zone 1,Soweto,1852

Phone:

073*******/ 073*******

Email:

adjcw2@r.postjobfree.com

LANGUAGES:

IsiXhosa – good

English – good

IsiZulu – good

PROFILE SUMMARY

Office Administration professional with 2 years track record in office administration customer service, record keeping, and general office management. Proficient in providing support to executives, taking minutes, handling appointments and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline.

WORK EXPERIENCE

11/2019 – 11/2020

E-commerce Administrator, JD Group, Sandton

Duties:

Admin and operational task related to customer orders, payment, deliveries, returns and refunds.

Using CRM to check customer complaints, MAJENTO & FIORI to create laybys, credit applications, SAP to check customer orders, verifying stock. FINANCE PORTAL to do refunds.

Liaise between finance, warehouse, and couriers to ensure that SLAs are met related to customer orders.

Liaise between customer contact team and admin functions with e-commerce business

Support E-Commerce admin and operations lead

General administration, filing and record keeping

Ad hoc tasks and projects

Attending customer complaints

10/2018 – 10/2019

Project Administrator Internship, CATHSSETA, Johannesburg

Duties:

Provide administrative support to the Special Project office

Drafting/amending contracts and allocation letters

Writing submissions,reports and minutes

Travel and accommodation arrangements

Scheduling meetings and workshops

Record all learner related activities, such as registration, terminations and completion

Maintaining records management systems for Special Projects

Maintaining the physical and electronic Special Projects documents

Maintaining relationships with internal and external stakeholders

Attending to queries and complaints

Uploading learner reports in the SETA Indicium System

Capturing project deliverables

Filling coordinating

Perform other administration duties such as filing photocopying transcribing, scanning and faxing

Compiling payments packs and track payment confirmations

Work within the allocated budget and prepare project reporting pack

Assisting at reception, answering calls incoming and out coming, transferring calls, responds to incoming mail.

04/2016 – 11/2016

Administration Assistant Internship, Rand West City Local Municipality, Westonaria

Duties:

conducting job evaluation surveys

Drafting submissions and reports

Maintaining records for Skills Development

Maintaining filling system

Perform other administration duties such as filing photocopying transcribing, scanning and faxing

Proof reading and editing documents

Delivering and overseeing the training of individuals or groups of employees

Compiling and presenting information

Implementing, advising on and monitoring appraisal schemes

Supervising and monitoring progress made via training programmes or schemes

Ensuring employees receive statutory required training

Designing and assessing training programme

Render administrative support

Receiving and sorting daily mail/deliveries/couriers

EDUCATION

2014 – 2016

National Diploma in Administrative Management, Walter Sisulu University

2010 - 2012

Grade 12, Jumba Senior Secondary School

SKILLS

Attention to detail

Ability to work under pressure and dedicated to serving the public

Computer Skills :Word, Excel, PowerPoint and Outlook

Able to prioritise time

Planning and Organising

Accountability and reporting for my actions

Communication skill and customer centric

REFERENCES

Mr. Dereck Radzokota

TRD E-commerce Manager /JD Group

073*******/ 011**********

Ms. Nozipho Canca

Coordinator /CATHSSETA

084*******/ 011*******

Mr N.P Baloyi

Skills Development Officer / Rand West City Local Municipality: 066*******/011*******

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