BONISWA FUZILE
CONTACT
Address:
** * ******* ****,*********** Zone 1,Soweto,1852
Phone:
Email:
adjcw2@r.postjobfree.com
LANGUAGES:
IsiXhosa – good
English – good
IsiZulu – good
PROFILE SUMMARY
Office Administration professional with 2 years track record in office administration customer service, record keeping, and general office management. Proficient in providing support to executives, taking minutes, handling appointments and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline.
WORK EXPERIENCE
11/2019 – 11/2020
E-commerce Administrator, JD Group, Sandton
Duties:
Admin and operational task related to customer orders, payment, deliveries, returns and refunds.
Using CRM to check customer complaints, MAJENTO & FIORI to create laybys, credit applications, SAP to check customer orders, verifying stock. FINANCE PORTAL to do refunds.
Liaise between finance, warehouse, and couriers to ensure that SLAs are met related to customer orders.
Liaise between customer contact team and admin functions with e-commerce business
Support E-Commerce admin and operations lead
General administration, filing and record keeping
Ad hoc tasks and projects
Attending customer complaints
10/2018 – 10/2019
Project Administrator Internship, CATHSSETA, Johannesburg
Duties:
Provide administrative support to the Special Project office
Drafting/amending contracts and allocation letters
Writing submissions,reports and minutes
Travel and accommodation arrangements
Scheduling meetings and workshops
Record all learner related activities, such as registration, terminations and completion
Maintaining records management systems for Special Projects
Maintaining the physical and electronic Special Projects documents
Maintaining relationships with internal and external stakeholders
Attending to queries and complaints
Uploading learner reports in the SETA Indicium System
Capturing project deliverables
Filling coordinating
Perform other administration duties such as filing photocopying transcribing, scanning and faxing
Compiling payments packs and track payment confirmations
Work within the allocated budget and prepare project reporting pack
Assisting at reception, answering calls incoming and out coming, transferring calls, responds to incoming mail.
04/2016 – 11/2016
Administration Assistant Internship, Rand West City Local Municipality, Westonaria
Duties:
conducting job evaluation surveys
Drafting submissions and reports
Maintaining records for Skills Development
Maintaining filling system
Perform other administration duties such as filing photocopying transcribing, scanning and faxing
Proof reading and editing documents
Delivering and overseeing the training of individuals or groups of employees
Compiling and presenting information
Implementing, advising on and monitoring appraisal schemes
Supervising and monitoring progress made via training programmes or schemes
Ensuring employees receive statutory required training
Designing and assessing training programme
Render administrative support
Receiving and sorting daily mail/deliveries/couriers
EDUCATION
2014 – 2016
National Diploma in Administrative Management, Walter Sisulu University
2010 - 2012
Grade 12, Jumba Senior Secondary School
SKILLS
Attention to detail
Ability to work under pressure and dedicated to serving the public
Computer Skills :Word, Excel, PowerPoint and Outlook
Able to prioritise time
Planning and Organising
Accountability and reporting for my actions
Communication skill and customer centric
REFERENCES
Mr. Dereck Radzokota
TRD E-commerce Manager /JD Group
Ms. Nozipho Canca
Coordinator /CATHSSETA
Mr N.P Baloyi
Skills Development Officer / Rand West City Local Municipality: 066*******/011*******