Operations Manager

ERIC R. ROBLES

Cavite, Philippines **** +63-917-***-**** ***********@****.***

PROFESSIONAL SUMMARY

Senior manager with 8+ years experience across contract management, invoice management, quote management, quote-to-cash processes, deal structuring and sales and finance processes.

Developed systems and processes that monitored performance and compliance with contracts, resulted to increased contract billing and fulfillment.

Implemented governance and processes that prevented revenue leakage, improved profit margin, and increased revenue across product lines.

Successfully led projects that optimized and automated RFQ, RFP, tenders and contract management processes, resulted to improved operational efficiency of the department.

Fostered excellent working relationships across sales and marketing teams, product management, finance, commercial strategy and lines of business to execute against quarterly plans and to achieve strict budget goals.

AREAS OF EXPERTISE

Contract Management Deal Structuring Document Management

Invoice Management Sales processes Driving SLAs, KPIs

Quote-to-Cash (QTC) Process Finance / Operational Reports People Management

PROFESSIONAL EXPERIENCE

Career Break 2019 - 2020 Paused career to provide care for parent with medical condition, while running a home-based business.

Associate Director 2018 - 2019

EY Global Delivery Services Taguig City, Philippines

Collaborated with regional leadership and stakeholders, drove significant changes in the Finance Operating Model involving processes, legacy systems, and deployment of new SAP.

Oversaw communications with regional stakeholders, performed weekly alignments with project workstreams, tracked completion of tasks and project deployment milestones.

Facilitated business requirements and process configuration for ServiceNow, client support chatbots, and Interactive Voice Response (IVR) deployment, completed according to schedule.

Participated in the Costing and Sizing model planning for APAC region, delivered FTE headcount and cost estimate for future-state finance Client Support model.

Guided a team of 8 on their daily workload and performance, kept operations responsive and agile, minimizing interruptions to the business while transitioning to future state.

Senior Pricing Manager 2018 - 2018

QIAGEN Business Services Taguig City, Philippines

Deployed shared service model (processes, workflows, technology) to support pricing management, revenue management, and contract compliance operations - achieving successful Go-Live ahead of schedule.

Revamped marketing campaigns and sales promotions processes, with emphasis to product pricing reviews and approval - accelerating marketing support response time from 3 - 5 days down to 24 - 48 hours.

Boosted incremental revenues by 7%, by expediting reagent rental contract compliance for North America including customer conversion.

Increased operational efficiency by 60% by mapping and documenting workflow and processes and identifying areas for improvement.

Supervised a team of 5 analysts, facilitated knowledge transfer and team-building, enabled team competencies and transformed the team into a collaborative and engaging support team.

Regional Pricing Manager 2015 - 2017

Merck Group Makati City, Philippines

Collaborated with Global Pricing and facilitated the price list review and harmonization project for the region, producing operational pricing improvements, minimizing price leakage, and enhancing profitability.

Revamped deal desk processes to create a single source of truth for all such contracts, pricing, quotes, proposals, discounts, and approvals, maximizing revenue and boosting profitability.

Created the Special Price and Discount Manager (SPDM) system that automated the configuration, pricing and quoting processes, resulting in 80% increase in sales productivity (shorter sales cycles), and a 70% decrease in commercial risk due to unprofitable discounts, and quoting errors.

Conceptualized and implemented discount optimizer tools to automate pricing and discounting guidance, achieving 65% reduction in sales cycle, and eliminating 70% of erroneous pricing and discounts, significantly improving profitability.

Orchestrated the implementation of financial dashboard reporting in the region, enabling profit margin visibility, profit margin guidance, and profit margin governance.

Delivered business cases, analysis and insights, and recommended pricing strategies, improving sales and profitability.

Retail Director 2013 - 2015

LivingSocial Taguig City, Philippines

Directed the Team / Business Unit to grow the network of product suppliers by 120%, by forging 130 partnerships with Global brands, top distributors, and large retailers in the country.

Achieved a turnaround for the business unit in terms of supplier quality, product assortment mix, product quality, improving customer satisfaction and sales.

Won business contracts with 14 Global and local brands; Panasonic, Brother, Canon, Tenda, LG, Electrolux, Shell (through distributor), and with the local brands and manufacturers; MyPhone, Torque, Eureka, Tiger, Tamashi, Verzio, and Primetech Oil.

Pricing & Contracts Manager 2012 - 2013

Lazada Group Makati City, Philippines

Conceptualized and developed iContract in-house contract management system that streamlined and automated entire contract life cycle, resulting in a 90% reduction in cycle time for processing contracts.

Introduced the Demand-Supply Sensitivity tool as a feature in the in-house pricing software, improving analysis on products sold, inventory and pricing movement.

Developed the market reconnaissance report tool to track and monitor competitor’s prices and sales promotions across key e-commerce retailers and brick- and-mortar retailers, expanding market intelligence coverage by 65%.

Remodeled the vendor database and master code list, improving product SKU, cost of goods sold and gross margin reporting process.

Mentored a team of 10 pricing analysts effectively increasing quality of work and employee motivation by setting clear and measurable goals, proactive feedback and developing people' skills.

Pricing Manager 2012 - 2012

Goodyear Tire & Rubber Taguig City, Philippines

Reorganized the product price lists and price configuration procedure, improving speed and quality of the price quotation process.

Revamped the pricing exception and discounting process, resulting in a 12% revenue growth, and a 3%-5% profit margin improvement for OE.

Introduced a simplified pricing and margin guidance spreadsheet tool, improving sales force effectiveness.

Upgraded the competitive price information database, expanding the competitor pricing benchmark coverage.

Updated the employee tire purchase discounting scheme and published new program price list, enhancing the employee fringe benefits.

EDUCATION

Master in Business Administration 2005

De La Salle University-Dasmariñas Cavite, Philippines

Diploma in Business Administration 2005

De La Salle University-Dasmariñas Cavite, Philippines

Bachelor of Science in Computer Science 2002

Philippine Christian University Manila, Philippines

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