Front Office Customer Care

CURRICULUM VITAE

PERSON DETAILS

NAME : Josephine Wanjiku Macharia

DATE OF BIRTH : 29TH October 1990

GENDER : Female

NATIONALITY : Kenyan.

MARITAL STATUS : Single

RELIGION : Christian

CONTACT : 072*-**-**-**/072*******

EMAIL ADDRESS : *********.********@**********.***

LANGUAGES : English & Kiswahili

CAREER OBJECTIVES

To enhance my skills by acquiring and attaining high standards of excellence in all the responsibilities I will be enrolled with.

PROFESSIONAL QUALIFICATION

Dec 2010 – March 2011 : Hilton Hotel Nairobi

Position : Internship

Area covered

1.Receptionist

2.Switchboard

3.Reservation

4.Concierge

Duties

1.Checking in and out guest

2.Room reservations for guest

3.Receiving incoming calls and directing them to various extensions

4.Assisting guests with their luggage in the hotel and to the room allocated.

Jan 2010- June 2011 : Amboseli Institute of Hospitality and Technology

Course : Diploma in Front Office and Guest Administration

Areas covered

1.Front office

2.House keeping

3.Communication skills

4.Customer care

5.Book keeping (Accounts)

WORK EXPERIENCE

1st Sept 2018 to 30th November 2019 : Teledata technologies limited (Nairobi)

Position : Receptionist

28th August 2016- 28th August 2018: Impala Hotel Parklands (Nairobi)

Position : Receptionist

15th Nov 2011- 30TH July 2016 : Auta Nyakundi& Co. Advocates (Nairobi)

Position :Receptionist

Duties

Welcoming guests.

Billing and cashiering.

Receiving calls and directing them to their respective destinations.

Dealing with high profile, demanding or difficult visitors.

Issuing visitors passes.

Signing in and out visitors.

Dealing with all visitors enquiries professionally.

ACADEMIC QUALIFICATIONS

2006-2008 : Kiangunyi Girls High School

Attained : Kenya Certificate of Secondary Education (K.C.S.E)

2005-2006 : Kithimani HGM Secondary School

1997-2004 : Thika Muslim Primary School

Attained : Kenya Certificate of Primary School (K.C.P.E)

OTHER QUALIFICATIONS

2009 : Computer Packages

-Introduction to windows

-Ms word 2007

-Ms excel

-Ms access

-PowerPoint

-Page Maker

-Keyboarding

MY ABILITIES

Establishing a relation with people of all levels

Communicate clearly in both written and orally

Engage in team work and meet set objectives

HOBBIES

Charity works

Attending seminars

Listening to music

Socializing

REFEREES

1.Name : Christine Muiruri

Position : Training Manager Hilton Hotel

Telephone : 20 270000 / 2288000

2.Name : Madam Beatrice

Position : Head of Department

Amboseli Institute of Hospitality and Technology

Telephone : 072*-***-***

3.Name : Madam Gladys

Position : H.O.D S

: Auta Nyakundi $ Co. Advocates

Telephone : 070*******

Contact this candidate