Customer Service Safety
Resume:
San Antonio, TX *****
********@*****.***
EMPLOYMENT HISTORY
Federal Express Ground July 2002–Present
Courier - February 2018-Present
Provide exceptional customer service
Responsible for 100-120 stops per day
Contractor with Federal Express (RAMD Inc.) June 2005–February 2018
Delivered up to 120 stops and 300 packages daily
Owned and responsible for delivery on vacation route
oResponsible for scheduling time off for entire terminal
oAble to comfortably run/deliver to any route in San Antonio and surrounding areas
Employed up to 7 people at a time
Owned up to 4 routes at a time
Weekly inspection of vehicles
oMake sure each truck is in safe, operating condition
oMake repairs as needed
Weekly meetings to ensure safety and compliance
Responsible for training new employees
Responsible for maintaining payroll and employment records
oWages, deductions, overtime
Responsible for service reliability
oEnsure pick-up and delivery of all packages was done in a timely manner
Ensuring superior customer service skills at all times
Courier July 2002- June 2005
Delivered up to 130 stops
Delivered ~300 packages and picked up ~500
UPS 2000-July 2002
Part-time package loader 2000-2001
Worked overnight shift
Loaded semi-trucks
Worked safely, quickly, and efficiently
Made sure trucks were loaded and secured by 8AM
Part-time Supervisor 2001-July 2002
Trained overnight employees
Trained proper lifting techniques
Trained loading techniques
Trained how to complete job in safe and timely manner
Contact this candidate