Customer Service Representative
Resume:
WORK EXPERIENCE
Office Manager
Lewis Accounting
December 2019 to Present
Having the responsibility of being in charge and making sure that every client that walks in the office walks out with a smile and a positive experience. I manage people’s Invoices, Answer calls, Emails, Receiving payments and a preparer for taxes. Also, I have experience with Quickbooks.
wine selections and desserts to guide
Hooters - Greensboro, NC
May 2019 to Present
Hooters Girl patrons toward more profitable items. 05/2019 - Current Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals. Discussed alternative selections with chef for guests with food allergies or gluten-free requests. Apparel Associate
Target - High Point, NC
September 2018 to January 2019
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked. Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards. Cashier
MAKAYLA
GONZALEZ
Greensboro, NC 27410
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Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Willing to relocate to: High Point, NC - Kernersville, NC - Archdale, NC Authorized to work in the US for any employer
Gander Outdoors - Greensboro, NC
August 2017 to May 2018
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Also, i had to sale memberships and credit cards.
EDUCATION
High school or equivalent
Guilford Technical Community College - Jamestown, NC May 2023
High school or equivalent
Southwest Guilford High School - High Point, NC
SKILLS
Technologically savvy
Retail sales customer service
High-energy a itude
Business operations understanding
Adaptive team player
Organization and efficiency
Microsoft Word
Microsoft Powerpoint
Payroll
Tax Experience
Accounts Payable
Billing
Data Entry
Microsoft Excel
Quickbooks
Receptionist
Scheduling
Typing
Organizational Skills (3 years)
Lawn Care (1 year)
Office Management
Landscape Maintenance
Mowing
Bookkeeping
Microsoft Outlook
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Maintaining calendars & schedules Processing reports, billing statements, invoices, and payments Coordinating planning & logistics Arranging meetings & appointments Reconciling financial accounts & budgets Managing reimbursements and transactions
Customer Service Skills
CERTIFICATIONS AND LICENSES
Driver's License
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