WORK EXPERIENCE

Office Manager

Lewis Accounting

December 2019 to Present

Having the responsibility of being in charge and making sure that every client that walks in the office walks out with a smile and a positive experience. I manage people’s Invoices, Answer calls, Emails, Receiving payments and a preparer for taxes. Also, I have experience with Quickbooks.

wine selections and desserts to guide

Hooters - Greensboro, NC

May 2019 to Present

Hooters Girl patrons toward more profitable items. 05/2019 - Current Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Operated POS terminals to input orders, split bills and calculate totals. Discussed alternative selections with chef for guests with food allergies or gluten-free requests. Apparel Associate

Target - High Point, NC

September 2018 to January 2019

Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked. Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards. Cashier

MAKAYLA

GONZALEZ

Greensboro, NC 27410

adjcos@r.postjobfree.com

336-***-****

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Willing to relocate to: High Point, NC - Kernersville, NC - Archdale, NC Authorized to work in the US for any employer

Gander Outdoors - Greensboro, NC

August 2017 to May 2018

Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Also, i had to sale memberships and credit cards.

EDUCATION

High school or equivalent

Guilford Technical Community College - Jamestown, NC May 2023

High school or equivalent

Southwest Guilford High School - High Point, NC

SKILLS

Technologically savvy

Retail sales customer service

High-energy a itude

Business operations understanding

Adaptive team player

Organization and efficiency

Microsoft Word

Microsoft Powerpoint

Payroll

Tax Experience

Accounts Payable

Billing

Data Entry

Microsoft Excel

Quickbooks

Receptionist

Scheduling

Typing

Organizational Skills (3 years)

Lawn Care (1 year)

Office Management

Landscape Maintenance

Mowing

Bookkeeping

Microsoft Outlook

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Maintaining calendars & schedules Processing reports, billing statements, invoices, and payments Coordinating planning & logistics Arranging meetings & appointments Reconciling financial accounts & budgets Managing reimbursements and transactions

Customer Service Skills

CERTIFICATIONS AND LICENSES

Driver's License

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