Steven Rivera

**-** *** ****** ******, NY *****

Telephone: 646-***-**** (Mobile) Email: adjcoe@r.postjobfree.com

PROFESSIONAL PROFILE

Highly motivated and dedicated personality with over 7 years in luxury hotel industry. Proficient in

providing impeccable experience to the guests with high standards and making their stay effortless

and personable. Excellent team player with a strong sense of commitment to coworkers, upper

management and daily responsibilities. Working in diverse spheres of customer services, over the years,

helped to develop strong and genuine service mentality. Additionally, capable of dealing with

challenging situations and highly pressured ambiance.

OBJECTIVE

Currently looking for a position which will make the best use of skills obtained

in a luxury sector of hospitality world, while developing further personal and professional growth and

benefiting the business and the team.

WORK EXPERIENCE

Doorman

The Chatwal, a Luxury Collection Hotel, New York City - March 2011 - Present

. Greeting guests appropriately upon arrival in a warm and personable manner, and providing a

professional and guest focused service to all guests that enter the hotel.

. Interacting well with the guests in a positive, friendly attitude, while taking an active interest in

their movements.

. Answering any questions about the vicinity and neighborhood.

. Responsible for the front of the house area to be organized in terms of vehicles stationing, and

coordinating the flow with valet.

. Assisting and fostering a flow amongst the bellman / front desk staff, as it pertains to the arrival

and departure experience.

. Coordinating with front desk all information pertaining to the guest and their movements.

. Arranging transportation to all local airports and around the city.

. Assisting guests with directions, hotel information, local events and any minor issues in a

professional manner that may arise.

. Being present at assigned work station and coordinating with the security staff any suspicious

activity.

Assistant Manager

Muscle Maker Grill, New York City – May 2010 – March 2011

. Knowledgeable in performing needed POS and store computer functions.

. Overseeing dining room and kitchen food and beverage service activities.

. Supervising employees in accordance with operating policies and standards.

. Handling guest complains. Investigating and resolves food and beverage quality and service

complaints.

. Ensures all health, safety, sanitation and security standards are followed.

. Handling cash and credit card transactions, records required data from shifts for the management

and company.

Supervisor

Legends Hospitality, Yankee Stadium, Bronx, New York City – February 2009 – April 2009

. Greeting customers and providing them with ongoing event information.

. Supervising and instructing employees that take food and beverage orders.

. Handling all types of payments e.g. cash, credits, vouchers etc. in a hectic and busy environment.

. Supervising and assisting with fast food preparation.

. Controlling maintenance of events set up and cleanliness.

Stock Personal

Department of Records & Service Information, New York City – July 2007 – January 2008

. Kept track of the inventory and checking its accuracy from vendors.

. Count pallets/cases to verify contents for shipments against bills of lading, invoices, or storage

receipts.

. Responsible for safety and wholesomeness of the loads.

Supervisor

City of New York Parks & Recreation, New York City – October 2006 – July 2007

. Assisted visitors with information and directions.

. Patrolled 10 New York City parks, enforcing their rules and regulations to the visitors.

. Kept safe and sanitary conditions by performing grounds maintenance.

EDUCATION AND QUALIFICATIONS

. Phillips Global Institute High School Diploma

. Young Adult Borough Center Program (YABC)

. Big Apple Starts Award – recognition in exemplary performance in nomination

PERSONAL DETAILS

. Nationality American

. Languages Fluent English and Spanish

. Health Excellent; non-smoker.

. Interests Travelling, exploring hotel & food industry around in USA and Europe,

. Fitness Training, Sports.

Contact this candidate